06-11-2014 10:45 PM - edited 06-11-2014 10:49 PM
I have just received another email today telling me eBay has:
Upgraded 26 of your detailed seller rating(s) to five stars
This is:
Rubbish
Carp
BS
False claim
According to eBays own records - INCONSISTENT THOUGH THEY MAY BE - I have NOT received 26 detailed seller ratings in the past 12 months that require upgrading. No matter which way you count it .... unless we times the number of lower DSRs by three at a minimum and half a dozen currently AND add a few randoms for good measure.
This whole defect thing is now at a new level of out of control.
on 06-11-2014 11:43 PM
I got an email from them today telling how awesome they are because they upgraded a single dsr for me. Apparently the same one they keep telling me about on a regular basis for nearly 12 months now.
Funny thing is, I never even knew I had a single dsr below 5 until they told me about it. Ignorance is bliss... but it seems ebay find it necessary to remind me monthly how they **bleep**ed up my little bliss bomb.
on 07-11-2014 12:28 AM
I never got an email 😞
on 07-11-2014 09:00 AM
@i-love-my-sheep wrote:I never got an email 😞
You must be on ebay's 'special list'.
on 07-11-2014 09:11 AM
147 dsrs upgraded here
i think they need to be asked specicfically what it is they are claiming. It sounds a bit vague
on 07-11-2014 10:39 AM
They are actually upgrading the DSR's from when you started selling - so if you started in 2009 it's from then - they upgraded over 1000 of mine and I am very happy about it - they don't often give do they, so accept it with a smile
on 07-11-2014 11:45 AM
@downeyas wrote:They are actually upgrading the DSR's from when you started selling
My email says that they removed defects (which weren't a thing when I started selling, anyway), and that they removed them this month, plus that it was for transactions made in the last year.
The problem is, when the defect system was introduced, I had exactly 0 defects for a few months.
I recently accrued 27 from one single buyer (bought 27 items, left a low rating for description for every single one, along with otherwise perfect FB).
I got a couple of other defects, and in the last month or two, my dashboard was showing a total of 31 defect, which included the 27 from that one buyer.
In the last couple of weeks, 3 of the defects I have were no longer being counted because I have the 3-month evaluation period.
The email I got from eBay says that they removed 27 defects from my seller dashboard.
It is an out and out lie, because I still have 28, if they had removed 27, the most I could possibly have at this point in time is 4 (but it would actually be 1 because - as I said - some of them aren't being counted in the current evaluation).
on 07-11-2014 12:17 PM
@i-love-my-sheep wrote:I never got an email 😞
Well Sheep,
For what these waste of time emails are worth - we all could send you an email.
on 07-11-2014 12:47 PM
I have several accounts and have also received these messages. I looked at each seller dashboard and nothing had changed. I think they are trying to please sellers, but they don't realize sellers are a bit smarter than that. They don't just take it at face value, they check it out and find that it is all a big fat lie.
Don't they realize that you catch more flys with honey than with vinegar. If they treated sellers better offering incentives like more free listings or something, instead of punnishments like the carp we have now with defects and accounts frozen, they would have a lot more happy sellers.
on 07-11-2014 12:49 PM
It's just more evidence to add to the massive list of how eBay is out of touch with its sellers. You wont find another supplier in the whole world with such a loyal customer base of customers that totally mistrust the supplier!
on 07-11-2014 04:15 PM
I should be gratefull to eBay,
...unlike many others here they've informed me that I'm not defective