Hi, I am hoping someone can help me! This is completely crazy!!
I sold an item (in Australia) listed with air mail delivery but with sea mail as a delivery option in the description.
Buyer (in USA) chose sea mail delivery. This takes 8-12 weeks. Item lodged March 17.
Item is due for delivery May 18-June 18. Buyer was informed of this. Buyer questioned where the item was in early April and I again explained estimated arrival date is May 18-June 18 and that sea mail takes between 2 to 3 months.
In mid April buyer opened a dispute item was not received. I again explained the item is not due until mid May at the earliest. Buyer indicated they were happy to wait until June 18.
However, buyer did not close the case. I escalated the case to have it closed. Instead, ebay closed it with a refund to the buyer as the item had not been received. This is despite me saying it was not scheduled to arrive yet. Tracking shows the item was lodged on 17 March and on 20th March was loaded at the dock.
Ebay has said - there is no update in tracking (there are no updates in tracking while the itme is in the boat), item has not been received, my appeal was rejected and they will not reopen the case.
So $405 was refunded to the buyer, who will recieve the item in the next week to month.
Ebay has said to ask Australia Post to return the item (this isn't possible) or to email the buyer and request payment. I have emailed buyer with no response.
Surely this is not the only way to resolve this, I can't believe that despite multiple phone calls and emails stating delivery schedule and date, that ebay has refunded the buyer.
Please help! I was selling things to pay for my kids birthday and I don't want to cancel it. It's incredibly stressful dealing with ebay help as they seem unable to actually use common sense and it appears once a case is closed there in no method to re-open it.
I would not mind if it was less than $100. This is $405!
I like invisible pens. 
