feedback on non-payers

[jane-de-cluttering]

Look I'm new to this. BUT  I've had two experiences with people buying and then not paying.  Not Auction situations.

One I referred to the Resolution Centre & was eventually paid.  The other, I just cancelled the transaction.  Both are sitting there waiting for my feedback. 

I feel that I need to leave the negative feedback which is warranted, in order to alert other sellers. 

But on the other hand am concerned about the backlash. 

As i understand it, the buyer who who was dealt with by the Resoution Centre has no right of response. 

But what about the other Buyer - who I initated the cancellation?

As I say  - new here, don't want to cause grief, DO want to be responsible.  Please alert me to issues.

Thankyou for he previous guidance I've received here.  j

[digital*ghost · Accepted solution]

No need to be concerned (though maybe for different reasons than you might hope for or expect)  - sellers can't leave negative feedback for buyers, at all. You can only leave a positive or nothing - if you leave a negative comment with a positive rating, it is reportable, the comment will be removed (but not the +1 to the buyer's positive tally), and you'll have a policy violation to boot. 

Best to simply go through the unpaid item process on all unpaid orders (unless agreed to cancel mutually), as that way no one can leave any feedback (or if they do, it can be removed). 

[lyndal1838]

The buyer that you took to the resolution centre can definitely leave feedback for you as she eventually paid.

It is only when the dispute closes with the item still unaid that neither of you can leave feedback.

[*tippy*toes* · Accepted solution]

If a buyer doesn't pay after 4 days, do other sellers a favour and open a non payment dispute. Don't cancel. If you close a non payer dispute without payment, the buyer gets a strike against their name. If they get 2 strikes, they find they are blocked from any sellers who have buyer requirement blocks in place, to block buyers with 2 or more strikes.

If you cancel, they have effectively got away with their bad behaviour. Plus, if you cancel, the buyer can still leave feedback and you might find you get a red dot.....purely because they can and they know you can't leave one in return. A closed non payer dispute prevents either party leaving feedback.

[springyzone]

If you get non paying bidders, go the route of an official non payment dispute. I liked tippy's wording-do other sellers a favour.

It isn't your feedback that will help them, but more the strike a non payer gets might eventually help to block them from buying from other sellers for a time.

As for feedback, any buyer who pays for an item can leave you feedback, even if they were a bit slow off the mark to pay and needed a prod. With luck, that particular buyer of yours won't bother with feedback or will not give neutral of neg feedback. If they do, you can give a factual reply eg buyer took 8 days to pay.

Basically, if any buyer gives you grief in a transaction, you'd be better off giving them no feedback than any feedback that involves awarding them a green dot.

[jane-de-cluttering]

thanks. hadn't realised that.

[jane-de-cluttering]

wow. so there's no point in me checking a buyer's record before selling to them? as it will always be positive? if they have been through the resolution centre before, how will I know that?

[collect247]

woops lol

[lyndal1838]

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@jane-de-cluttering wrote:
wow. so there's no point in me checking a buyer's record before selling to them? as it will always be positive? if they have been through the resolution centre before, how will I know that?

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You have no way of knowing how many unpaid item strikes a buyer has.  It will not make any difference to you unless you have your buyer requirement blocks in place to block buyers with one or more unpaid item strikes.

If they have strikes they will be unable to buy from sellers with those blocks in place.

[jane-de-cluttering]

thanks Lyndal. I'll track the 'block buyer' thing through.