free postage glitch

[opmania]

hi I recently had a bidder who won two auction items

I sent an invoice with combined postage the bidder paid and I processed order and marked as sent

Immediately after this I recieved  a message from buyer telling me to refund postage because it was free

I replied saying to check the original listing of items and you will see there is a charge for postage and not free

buyer follows  up with another message and pictures of my listing

looks like it's taken off a mobile phone and there are the items stating free postage on two seperate pictures

anyway buyer cancelled immediately and I contacted ebay to try to get an answer as to why free postage was showing on these two

items

by the way of a list of about 40 items seems like the only two with the error were the two purchased by same buyer

ebay could not see the pictures buyer had sent through my messages and denied any fault on their part

I would think this might be a little scam  men but buyer has a good  track record 2

any ideas as to how this could happen

[mbselections00]

Somewhere here I read a post where another seller was having the same problem (lol, not an eBay glitch ????), so hopefully someone will pop in soon with some answers, I can't honestly remember the outcome, sorry

[opmania]

well thanks for the quick response anyway

[i-love-my-sheep]

If it's the 2 dresses, they are showing as $9 postage each on my computer. On my phone, using the app, they are both showing as $9 each for postage.

Can you post the photos here that the buyer sent you?

[opmania]

can you show me how to do that

computer illiterate lol

[imastawka]

In reply box -

 

[opmania]

[opmania]

really bad pic but its a picture and I hope you can see where it says free postage

best I could do sorry

this is one of two pictures offering free postage

[lotsamagsnbags]

Hi yes I had a free post issue this week where a buyer made a best offer I accepted and then they processed payment thru paypal selecting local pickup so as not to pay p&h - I'm in NSW.  they're in VIC.  I refunded their payment, emailed them and resent the invoice explaining they hadn't paid for p&h.  they next paid with bank deposit.  could have just been an oversight  ...................was your buyer in vic and do they have in the early 400s feedback?

[opmania]

hi not the same person this is in queensland

just wanted to get to the bottom of the problem so

might know what to do if it happens again

lost a $30 sale over it and an unhappy customer who will never buy from me again thinking I'm a crook lol