i havea problem am i wrong in this??

[carly2579]

basically a buyer won my cars dvd   i have listed on my ebay profile   that i post once a  week and the buyer is now cross  because it wont get there for a birthday gift  this is the message

Dear carly_and_judy,

hi sorry i dont understand you are posting it when ,i paid for yesterday and you are not posting it until friday ,that means it proberly wont get here until next monday week 26th nov.the birthday is next thursday 22nd nov. i work for austalia post so i no how long it takes.please get back to me cheers

so   now they seem upset because i  didnt post it right away even though  it is on mys  seller terms that i post when  my mum can help me

[patchoo78]

You're probably thinking of Pack and Send.. As far as I know click and send are operated purely online and are a part of Australia Post.

[patchoo78]

OK.. I found the problem.. The part where it says carly only posts once a week is in her About me Profile.. That's why no one could find it..

Just a suggestion carly but you need to put that in your item description as buyers won't look at your profile for postage information

[2106greencat]

Thanks Patch, sorry Carly, thought it was click and send that offered collection

[syrupsmummy]

Click and Send does have courier pick up option.

But it will cost extra. I don't think it's cheap.

[syrupsmummy]

OP, most of buyers don't even read descriptions. And those buyers don't even think about opening postage tab to check terms.

As some members said it's good idea to put "only post on Friday" in red bigger font in your description to avoid problems next time.

[i-once-was-bump]

OK.. I found the problem.. The part where it says carly only posts once a week is in her About me Profile.. That's why no one could find it..

Geez, who reads the About Me stuff when buying?

I used to but after reading 2 or 3 got sick of reading all the nonsense some sellers thought was interesting to us buyers.

[patchoo78]

Geez, who reads the About Me stuff when buying?

I don't.. I skim through the listing,location (so I can estimate when I will have it"  maybe read the handling time

[phorum_junkie*]

Last time I checked it was $16 for click & send to pick up from your house, if I ever manage to sell and get paid for 20 items in one day then I would probably pay it lol.

[austeam]

You haven't done anything wrong, but your choices now are to offer to refund (I assume you still haven't posted it) or offer to upgrade to Express post if the buyer is happy to pay the extra. 

I would explain the situation to the buyer and give her both options. 

[flashback_deals]

What i meant by that Patchoo was if someone had no funds in their bank account, they might have to wait for the PayPal funds to transfer into it. But if they do have the funds, it should be posted straight away