i havea problem am i wrong in this??

[carly2579]

basically a buyer won my cars dvd   i have listed on my ebay profile   that i post once a  week and the buyer is now cross  because it wont get there for a birthday gift  this is the message

Dear carly_and_judy,

hi sorry i dont understand you are posting it when ,i paid for yesterday and you are not posting it until friday ,that means it proberly wont get here until next monday week 26th nov.the birthday is next thursday 22nd nov. i work for austalia post so i no how long it takes.please get back to me cheers

so   now they seem upset because i  didnt post it right away even though  it is on mys  seller terms that i post when  my mum can help me

[lyndal1838]

i made it clear it can take up to 5 days or more  to send   items i cant  do anymore then that right???

"Up to 5 days" means it will be posted somewhere between day 1 and day 5.

"Or more" means that it may take more than 5 days.  How much more might it take?

Exactly how long is it going to be before you post the item?

[***super_nova***]

However as a buyer only, I still think that the postage and handling can take up to 5 days can be misinterpreted.

To me the best thing you could do, is in big letters, write at the top of your auction 

I AM ONLY ABLE TO POST ITEMS ON FRIDAYS

That way there will be no misunderstandings at all. 

I would even recommend a time on fridays, as in " i only post on fridays for items that have been won and paid for on or before thursdays " 

and would even go further and make sure you dont have any auctions that end on a friday, otherwise people might think you will send it that day if they win and pay instantly

Absolutely, the 5 days is not good enough, and you need it on the top of the description in large red letters:

ITEMS ARE ONLY POSTED ON FRIDAYS

and immediately under in smaller black letters:

 I am disabled and depend on other person to post; she can only do it on Friday.  Payment must be cleared by Thursday night for item to be posted next day.  Thanks for your understanding.

[daydream**believer]

yep, sorry but you need to pick a day that you can post and write that in your description.

Something like supernova has written would be great

ITEMS ARE ONLY POSTED ON FRIDAYS

 I am disabled and depend on other person to post; she can only do it on Friday.  Payment must be cleared by Thursday night for item to be posted next day.  Thanks for your understanding.