incomplete refund

[dr_syd]

I recently ordered and paid for a listed item.

The seller then cancelled the transaction stating he no longer has the item.

However, the refund was incomplete,  ie not the full sum.

Any advise on where I should go with this please?

[gutterpunkz05]

Is it the shipping component that has not been refunded.  Recently refunded a buyer who wished to cancell purchase, and for some reason the postage component was not refunded.  After being contacted by the  buyer wanting to know why postage had not been refunded. I contacted CS  who refunded the postage as a goodwill payment  from ebay.

[dr_syd]

thanks mate , I find ebay site hard to navigate, where is the customer support page?

[gutterpunkz05]

You would be best off contacting the seller and have them sort it out.  Otherwise you can only contact  CS via live chat, which can be found via the help tab

[dr_syd]

Help doesn't work as it assumes full refund was issued

[kopenhagen5]

Help, at the top of the page.

Then scroll down to contact us.

https://www.ebay.com.au/help/contact_us?id=4042&st=10