new account buyer paid, requested different address, I declined, they said it would be okay to send

[creig.krist]

I sold an item.

The buyer paid.

The buyer has 5 feedback, and created their account last December.

They then messaged me requesting a different address.

I explained that I could not do this and why.

They told me they could not change their address.

They said it should be okay to send to the address that ebay has, that would automatically print on the label.

But this still seems fishy. If I send it to that address, and they don't receive it, that'll still lead to problems right?

[kopenhagen5]

You are not covered if sent to other than what is shown in the PayPal notification after they have completed checkout and also if without tracking.

I refund the PayPal payment and instruct them to complete checkout again and have the correct shipping address in checkout when paying.

[*tippy*toes*]

If they paid with PayPal then you MUST send to the address supplied by PayPal, otherwise you lose your seller protection. The only time I would vary from that is if it's being sent as a large letter without tracking. In that instance I'm going to lose an INR regardless.

If you send to the alternate address and then the buyer claims they didn't get it, you're stoofed. Nothing you can do about it. You lose. If the buyer wants it sent to a different address, tell them that you can refund the payment and mark as unpaid, then they can repay after changing the address in checkout.

The other thing they can do is sign up to My Post (it's free) and intercept the parcel before delivery. As long as it's not "onboard with driver", you can get it redirected. It can take 1-2 days extra, but it can be sent wherever they want it sent to. 

Edit: snap Kopes! My post was longer so took longer to write 😄

Spoiler

Hi!!! 😄 😄 😄

[creig.krist]

Yep, was definitely paid with paypal (it's the only payment service I offer)

They've said just to mail it with whatever address ebay comes up with... I just wonder, if I send it that way I'm covered, right?

It becomes their prerogative to get the parcel redirected and I won't get slapped with an INR???

[creig.krist]

That makes sense. It's not something I've ever done before.

So I refund through PayPal, not cancel the transaction through eBay?

They're new to eBay so it seems (maybe a scammer, maybe genuine) I both want to ensure they actually get the item, and that I don't get screwed over for sending to the address ebay has, but not the address they claim to live at.

[digital*ghost]

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@creig.krist wrote:


So I refund through PayPal, not cancel the transaction through eBay?

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It's better to use the cancel transaction method, selecting "there's a problem with the address" as the reason.

It triggers a full refund, credits most fees (the 30c PayPal flagfall is lost), and doesn't result in a defect (if you issue a full refund directly from PayPal, sometimes eBay automatically issues an "out of stock" defect). 

[clarry100]

If you use any address that differs from what was passed to you from PayPal at the time of checkout you will open yourself up to loss of an INR claim if something goes wrong. The correct address to use is shown in the eBay transaction sales record. This is what has been validated by the buyer during checkout process.
Even if you have tracking and it shows delivered your are destined to lose any INR claim if they open one.
In this case I would do as DG has suggested.
Down side is if you cancel like this you may P off the buyer and they may not re-buy so you would lose a sale. But you can always relist the item.
Your choice of course but be aware of the risks here.

[chameleon54]

I have this happen from time to time. I just send to the address the buyer requests and take my chances that it all goes well. The only times I have been caught is when I,ve forgotten to go with the new address and send to the adress listed in the buyers ebay details. This usually results in stress and running around as the item is " returned to sender" or goes unclaimed if sent to a PO box.

PLEASE NOTE - this advice does not tally with ebays guidelines and you are not covered if the item is sent to any other adress, other than the one in the order details. If you are worried follow Digis advice and cancel using " there is a problem with buyers address" as the reason.

[bigbrickshop]

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@chameleon54 wrote:

I have this happen from time to time. I just send to the address the buyer requests and take my chances that it all goes well. The only times I have been caught is when I,ve forgotten to go with the new address and send to the adress listed in the buyers ebay details. This usually results in stress and running around as the item is " returned to sender" or goes unclaimed if sent to a PO box.

PLEASE NOTE - this advice does not tally with ebays guidelines and you are not covered if the item is sent to any other adress, other than the one in the order details. If you are worried follow Digis advice and cancel using " there is a problem with buyers address" as the reason.

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Same here.