newbie buyer wants parcel sent cod

[4ewesonly]

hiya I got a ebay newbie who wants me to adjust postage to Zero  because he wants parcel/s sent COD to his POBox. cos he has a Aust post account.

Ive never sent one like this befor in nearly 9yrs on ebay which has thrown me slightly since he never mentioned anything until after he had bought 2nd item [which ] I didnt know he was bidding on either.

So really two things  1] Im a bit peeved about it because he didnt ask would it be ok  and 2]  Can I post it like hes asking. Zero postage cost doesnt work on invoice unless it says its Pick up so I cant resend invoice without some sort of numerical for posting. 

TIA.

[lyndal1838]

It is all very well to cover yourself with paypal by making it Pick Up Only, but it does not stop the buyer from doing a chargeback if they funded the payment with a credit card.

[viewmont1071]

and there

It is all very well to cover yourself with paypal by making it Pick Up Only, but it does not stop the buyer from doing a chargeback if they funded the payment with a credit card.

and

there is nothing stopping the seller addressing and sending a brick for the courier to pick up

http://forums.whirlpool.net.au/archive/1485936

So I've finally fallen victim to one of those dreaded eBay disputes and wonder if anyone could offer me some advice.

I bought a phone advertised as brand new, it came clearly used, I filed a dispute, buyer delays, I escalated,

Paypal rules in my favour but instructs me to mail the phone back through registered mail AT MY COST.

This was not a satisfactory outcome for me, simply because by way of principle, it's extremely unfair for me to bear a financial loss ontop of my inconvenience for a seller's mistake/deliberate misadvertisement.

So, I filed a CC dispute with my bank Westpac, submitted a statement and related evidence (listing screenshot, my email to seller confirming phone was brand new etc.).

I just got their reply today that because I "had given authorisation to PAYPAL to charge" my account, the transaction is valid and they are unable to intervene.

However, in my statement I clearly stated that my reason for filing the dispute is because the seller failed to supply the product as advertised/item significantly not as described and all I was requesting is a partial chargeback of either the cost of return postage, or a partial refund for the "damage".

Do I have any further recourse here? Thanks

😐

The buyer needs to return the item to the seller whether it be a paypal or credit card dispute for an item not as decribed claim.

If the item is marked as local pick up on the invoice then no delivery receipts are required to win a credit card chargeback for item not recieved because the buyer obligations are to pick the item up from the stated address. The invoice payment date decides the date of change of title.

If the buyer wants to commit an act of fraud by processing an unauthorized use chargeback then no rules or policies can stop, a police report may though

[viewmont1071]

http://www.creditcardfinder.com.au/credit-card-chargeback-denied-know-the-reasons-why.html

Credit card chargebacks today have become very popular. In simple terms, a credit card chargeback occurs when credit card companies such as: American Express, Visa, Mastercard, attempt to have a purchase refunded either due to fraudulent charges or buyer’s remorse.

In the last decade, this issue has become so popular that most credit card companies have made it part of their criteria.

Chargebacks have become one the most common ways that consumers are able to fight unfair sellers and merchants who try to commit fraud and steal money away from them.

Let’s take a look at some of the types of frauds and chargebacks.

However, sometimes these requests are refused by the merchants.

Fraud or Lying

As a consumer, you always have the right to go to your credit card company and report any charge that you feel has been put on your account fraudulently.

The next step is for the lender to go to the merchant and present your claim.

If the merchant in any way feels that you are lying or not presenting the correct facts, they too can go back to your lender and claim that they are in the right and will not refund you the money.

In these instances, your lender will immediately require that the merchant provide a proof of sale or receipt that verifies that the sale was completed by you, voluntarily.

If the merchant can provide verifiable evidence, the credit card company will have to go with the merchant and deny your chargeback request.

Too Late

Most credit card lenders have a time window in which they require you to file your claims.

Usually this is time frame is 60 days.

The sooner you place a request for a chargeback, the more likely they will be able to process and complete it for you.

It is not advisable to file a chargeback after 30 days as the credit card company needs time to process and allow the merchant to respond.

If the 60 day time limit lapses without a resolution being met, then you will lose your claim to a chargeback.

Even in instances where you are correct and rightful to your money back, if you are out of the time timeframe you cannot get your chargeback.

Notify the Merchant First

Merchants, for the most part, want to clear up any issues directly with the customer if possible.

Not only does this save time but it also stops the credit card companies from having to get involved. Merchants are much more willing to cooperate with the customers directly than having to deal with credit card companies, as it makes them feel as if they are being fraudulent or cheating a customer out of money.

If you contact the merchant in a professional manner and the merchant refuses to give you your money back, then you have the right to claim a chargeback through your credit card company.

The merchant will usually oblige to credit card companies as they apply more pressure.

Either way, as long you are timely and professional the usual result will be you getting your chargeback successfully.

[4ewesonly]

Hiya, I asked at the post office about sending a parcel COD , the buyer has an account with  Australia post, how do I work it.

 Answer was it would cost me [ME]  an  extra $8.75 or $11.75 depending on size of parcel to send to buyer COD  without postage.

So buyer  can do it my way or hit the road Jack and don't u come back no more no more [join in when you get the tune ] B-)

Thanks for  all your input everyone.

Cheers

[phorum_junkie*]

Exactly what you should have said from the start, if it is more than 4 days now since it ended and they have not paid the invoice total, in full, just open an unpaid item dispute and then they either pay, then you post registered or click & send or they don't and they get an unpaid item strike.

I once had a buyer insist that i should let her send me a ready addressed  red satchel to send her goods in and to take off the postage cost.

I told her I was more than happy to accept a gift of a red satchel but I was not changing the invoice total.;-)