on 06-07-2021 04:48 PM
Hi My items was sold to a buyer, and i have contacted them regarding pick up and payment,
I have sent 3 emails with no response what do i do next?
on 06-07-2021 04:50 PM
Cancel the sale with the reason 'buyer didn't pay (or similar)'.
Block the NPB.
Relist.
on 06-07-2021 08:03 PM
As mentioned, cancel the sale stating buyer didn't pay. I learnt recently that choosing that option is almost instant now, rather than the old way, where you had to wait 4 days to open a non payment dispute, then wait another 4 days before you can close it. Buyer still gets a strike under the new system, and you should get your fees back.
Given there were 2 bidders, you could offer the first bidder a second chance. If they accept, they get it for the price they bid, which was your starting bid. They may choose not to respond to the offer, but it doesn't hurt to give them the option, especially if they could get the item for a really good price.
on 06-07-2021 09:58 PM
Um... you still have to wait 96 hours before you are able to cancel as unpaid.
on 06-07-2021 10:05 PM
Um.. I think you'll find from the Autumn Seller Release, that it's 48 hours.
on 06-07-2021 10:23 PM
My apologies davewill.
Slack attack.
on 06-07-2021 10:34 PM
Hi again davewill
Is this the one I should have read?
https://sellercentre.ebay.com.au/2021-autumn-seller-update/unpaid-items
on 06-07-2021 10:43 PM
Probably. I thought it was 2 days, but I don't get NPBs so I have no direct experience.
on 07-07-2021 08:45 AM
@repentatleisure1952 wrote:Um... you still have to wait 96 hours before you are able to cancel as unpaid.
Interesting. I must have been lucky! I knew that there was a new system in place. I had an item that hadn't been paid after 3 days. I decided to try the cancel process to see what happened, thinking I'd get told I had to wait another day. I hadn't actually intended to cancel, I was happy to wait another day. Yet, it did cancel and it was almost instant. It was my first non payment in a year (only had one before that), and not had another since, so can't test it out again.
on 07-07-2021 01:46 PM
Cancel, report and block. Move on