paypal buyer protection

[dylan11235813]

Yes another thread about paypals fantastic buyer protection. This has probably been said before but i don't care.

Example : Buyer purchases item from ebay and pays by paypal. The seller ships using 'click and send' which comes with a nice tracking number (no requirement for signature on delivery is selected).

The item then goes missing, a claim is lodged by the buyer with paypal and they loose because the seller can prove shipping as required for paypal.

The seller then gets negged and bad feedback on ebay and looses top seller rating and the buyer ends up with no item and no money.

Isn't paypals buyer protection just great.

[dylan11235813]

DG you always seem to come up with the right answer to everything (that is meant to be a compliment)

[purple.cow]

I have always maintained that the best protection a buyer or seller can have is the honesty and integrity of their trading partner.

Honest buyers and sellers don't need the protection of paypal.

Dishonest buyers and sellers often know the loopholes in the system and use those to their advantage.

I totally agree with you.

As a buyer I would always try my very best to resolve any issues arising (for whatever reason) as pleasently as possible and only resort to getting a bit rougher on the seller if they totally refuse to come to the party, but thankfully I have only ever needed to get really nasty with one seller in over 8 years of buying on Ebay who was plain outright nasty toward me from word go.

I've found that 99.99% of Ebay sellers I have dealt with would far rather work in a trustful manner toward me which always makes me feel like I owe them something in return, so I try my hardest to make things as nice as I possibly can if anything goes astray.

In fact only today I have had a rather major issue with an item I purchased on Ebay 10 days ago valued at nearly $300, but when I phoned the seller to tell them what had happened to it they couldn't have been more helpful if they tried, so I feel that I would recommend them to any other buyer even though my own product was seriously faulty due to no fault of the seller concerned.

[purple.cow]

I have to voice my applause for your attitude toward your buyers DG.

What a pity that many more sales people don't think the same way for both online selling as well as highstreet.

If they did we could dump all the half baked laws and protections we seem to get tangled up with these days.

I well remember the days when good quality sales service and aftersales service was something nearly all sales outlets prided themselves upon, what a real shame we seem to have lost that level of pride in ourselves and what we all do.

[campingcentralaustralia]

PayPal protection is a rort. Either the buyer loses or the seller (most times its the seller). PayPal make these grand statements about protection, yet the only ones that don't lose money is PayPal. Sellers may as well offer the protection themselves because its coming out of our pocket.

[***super_nova***]

And to supernova who do you think should pay the extra $1 to get 'signature on delivery' with C&S I wonder.

Of-course, the buyer pays.  I make the choice how to post and item; if it is something small and light and cheap I take the risk, and post it as a large letter (these sort of items I usually list with free postage).  Anything else goes with tracking, and once over about $30 it is listed with tracking/signature required, and the cost the buyer pays includes the full cost.  I do not give the buyer the choice.  In the case the parcel gets lost, I have to refund the buyer, so I choose the posting option which I feel gives me appropriate protection.  I have not as yet had the C&S satchel go astray, but I hand them over the counter, and from my past experiences with AP I am confident that I would be able to get the discretional payment should one get lost. 

But most of my sales are well over $100, they are sent with "signature required" and extra insurace.  The insurance is not charged to the buyer with the postage, but that does not mean the buyer is not paying for it, I take that into account when setting my starting price.  🙂

[digital*ghost]

I have to voice my applause for your attitude toward your buyers DG.

What a pity that many more sales people don't think the same way for both online selling as well as highstreet.

If they did we could dump all the half baked laws and protections we seem to get tangled up with these days.

I well remember the days when good quality sales service and aftersales service was something nearly all sales outlets prided themselves upon, what a real shame we seem to have lost that level of pride in ourselves and what we all do.

Again, thanks - I'm still a low volume seller, but I have spent a lot of time cultivating my brand, as it were. The investment goes a bit beyond the intention to just make a profit, so it's kinda natural for me to be protective of not just the items but the people who buy them (who just seem to be naturally awesome, anyway).  

That and I just do what I think is right, regardless of what someone carrying a stick (i.e. eBay and PayPal) is telling me I should do. 

[digital*ghost]

Well that didn't work out right...

Thanks 🙂  Though, I quite often get things wrong 😛

was in response to post #30

Again, thanks - I'm still a low volume seller, but I have spent a lot of time cultivating my brand, as it were. The investment goes a bit beyond the intention to just make a profit, so it's kinda natural for me to be protective of not just the items but the people who buy them (who just seem to be naturally awesome, anyway).  

That and I just do what I think is right, regardless of what someone carrying a stick (i.e. eBay and PayPal) is telling me I should do. 

was in response to post #32

[phorum_junkie*]

PayPal protection is a rort. Either the buyer loses or the seller (most times its the seller).

Rubbish in the case of not received, if a seller can provide eligible tracking then they get to keep the payment as they have seller protection. It is then up to the buyer to convince Paypal they have not received the item and if they can do that then they will get a refund but it will come from Paypal, not from the seller.

[*sparklz*]

Hey there sparklz

Aust Post do not compensate anymore for C&S satchels without signature requirement.  Been there & done it three times 😞  

Gidday pj's

That sucks then. Maybe they were having to pay out too much for missing items then.

[thecatspjs]

I refunded the buyers myself at the time.

Not that Australia Post didn't lose or misdeliver, but I haven't had any missing since I invested in Please Scan On Delivery stickers 🙂