paypal seller protection.

[dylan11235813]

This is a purely a hypothetical question.

Buyer buys item on ebay and pays with paypal, I offer registered post so they elect to use it as it is more secure.

The item does not arrive and the buyer puts an INR case in with paypal which they don't win as I have proof of postage. No money is refunded to the buyer by paypal and they have no item.

I then go to AP and claim the item was not delivered and get compensated by them.

Basically I get they buyers money and the insurance from AP, is this correct??

[thecatspjs]

AP policy is more practically focused on the sender of the parcel and the recipient of the parcel that it was addressed to - rather than who owns the goods being sent.

From the the Postal Industry Ombudsman site:

"Generally speaking, the addressee is the one who claims for damage to a mail item. This includes where an item has arrived, but the contents are missing. Where the item is lost the sender is the one to claim

The logic behind this approach is that where an item disappears, the sender is in the best position to confirm that it was indeed posted, and also the sender paid for the postage so it is the service they paid for that failed. The addressee may also have a right, in a commercial transaction, to require the sender to replace the item.

If the item is delivered, it may reasonably be considered to have become the responsibility of the addressee, so if it is damaged, the addressee can claim compensation.

The person with primary entitlement to claim compensation can usually transfer their right to claim to the other party in writing. For example, the addressee of a damaged item can transfer their right to claim to the sender. This is not the case for certain international mail services."

[amax-1]

The item does not arrive and the buyer puts an INR case in with paypal

What happens in this hypothetical when the buyer claims that the registered post item didn't arrive and checking with Auspost declares the item was delivered and signed for. A proof of delivery is provided by AP where the receiver's name is different to the addressee and the buyer claims that they don't know the name of the person who signed for the parcel as their basis of evidence for the INR case?.

What's to stop the buyer or an accomplice receiving the item and signing a false name for the purpose of lodging an INR claim in attempt to get the item for free?. What's the seller supposed to do in a case like this when the buyer claims non delivery but Auspost records declare that it was delivered in a system where ID isn't required for a person at the address to accept and sign for the parcel?

[thecatspjs]

A seller does not have to anything except provide acceptable proof of post and the required addressee confirmation details to paypal. And in this case confirmation of delivery could be provided too.

If the buyer wishes to pursue, they then need to do this directly with Aust Post, whilst item is lost, it is still tracked as delivered.

I have had this happen with two buyers before, and in each case Aust Post investigation was opened by buyer and I stayed in contact with the buyers throughout the process and rang Aust Post at their request(s) to confirm post date details and contents etc.

[amax-1]

If the buyer wishes to pursue, they then need to do this directly with Aust Post, whilst item is lost, it is still tracked as delivered.

I have had this happen with two buyers before, and in each case Aust Post investigation was opened by buyer and I stayed in contact with the buyers throughout the process and rang Aust Post at their request(s) to confirm post date details and contents etc.

How does a buyer/addressee lodge an investigation when Section 19 of the AP Terms and Conditions requires to be eligible for investigation of missing post, the applicant be in possession of the relevent lodgement receipts?. I have experienced external of the ebay system that a buyer/recepient is referred to sender by AP when attempting to lodge a missing post investigation? 

[thecatspjs]

In the situation you have described, as the item is shown as delivered on Australia Post's own system, the buyer can request an investigation on the basis of mis-delivery or that a fraudulent signature appears to have been obtained.

If, for some reason, the Australia Post call centre is uncooperative in opening an investigation, it is always an option to message the seller and ask them to open an investigation for a missing parcel and request that they transfer their right to claim to you.

[amax-1]

I was under the impression that a buyer could only lodge a compaint for missing items from a  parcel delivered to them or transit damage. Without the lodgement receipts to verify that they actually had a parcel due for delivery or verification from the sender I thought was the reason AP wouldn't proceed with a buyer claim? Quoting merely a tracking number or Article ID doesn't comfirm that the parcel was intended for the complainant for a mis-delivery to have taken place?

[foxette-in-sox]

Quoting merely a tracking number or Article ID doesn't comfirm that the parcel was intended for the complainant for a mis-delivery to have taken place?

The scan by the AP delivery person would have shown to whom the item was adressed to & at what address.

Drivers have to scan the items when they pick up the parcels in the morning.Most scan so it shows as Onboard with driver & also scan to state 'Delivered' to save time.Its a practise that is NOT supported by AP but it happens on a wide scale basis.

[breracing-1]

Basically I get they buyers money and the insurance from AP, is this correct??