problems with the automatic (3) free re-lists coming off the 100 free listings

[meekamag2]

Anyone else having problems with the automatic (3) free re-lists coming off the 100 free listings that started today? .

Seems to be some sort of glitch

[dotm2004]

I forgot to mentiont in my last post  ... when I rang two days ago, I was told they were aware of the problem and were fixing it 🙂

I rang last night, as I had waited almost an hour TWICE during the morning, to follow up on the previous call.   

I'm really sorry 'kazam' .... I would be very surprised if they have details of your call ... but please post when (and if) you get the results they promised.       Oh, I wonder if promise is a word in their vocabularly?

Sincerely, I hope they follow through for you   .....     but I still think ANOTHER 100 FREE LISTINGS THIS WEEK would be the best solution,   yah !!

[chris.collect]

I called eBay and asked if the 3 free relistings come off the 40 listings and 100 listings and she said, "Yes, that's correct".  I guess they found away to take the 3 free relistings back.  This is becoming very frustrating.

[5kazam]

Dot, eBay are obliged to keep a record of the call, and the information given and provided.  I have on previous occasion needed to call more than once about an issue, and there was a note on my account of the previous call and what was discussed/agreed.

I will do a follow up after the 7 days anyway just to ensure that the agreement has been adhered to.  And yes, I will post the results.

I, the same as everyone else, do not like being taken advantage of.  And just because eBay have made a momumental stuff up of this lot of free listings, does not mean I have to sit back quietly and let them get away with it without a whimper.

(Thought)  I think the only 'glitch' eBay hasn't had is taking its monthly fees - that ALWAYS happens without any problem!!!  I wish the rest of the site ran as smoothly as that area.

[mbselections00]

You can ask for a Reference Number for the call which means it must be recorded/noted and you have proof of the discussion  

These days I always ask for it . . . . .  as my trust has dwindled - although as you said kazam, you can always trust them to invoice the monthly fees !!

[dotm2004]

Thanks 'kazam' .... I am aware of that .... I'm just feeling very cynical at present .... I can't believe that after promising me (and thanking me for being so understanding) my call from last night at 6 was never returned, and that i've had a different response from each Customer Service officer each time I ring.

It would be interesting to hear from everyone who's called ... so far it seems each of us are hearing different stories.    Anyway, let's hope it resolves in the next week.

[gumleaf_goodies]

I've been listing (using the 100 freebies) for the last couple of days, during which time some of the *free* relists have occurred. They didn't appear to be coming of either of my 40 monthly listings, or the 100 free listings, as I still wasn't being charged any listing fees. Although I didn't check my totals as I thought I had plenty of listings still to go. That was until I checked the totals today. My totals under 'All Selling' showed I had used them all!!! And I certainly knew I hadn't listed 100 items.

So with much trepidation, I continued with my 100 free listings, and found that I still wasn't geting any listing fees, even though my totals said I had none left. Until I got to No. 65. All of a sudden I was going to be charged $1.50.

So I got onto live chat, where I was told that the relists were taken out of the 100 free listings. **bleep**??? I wanted to quote the exact words the CS rep used, but when I went to look at the transcript which they had emailed me, it's file extension was XML and my computer couldn't open it. Very sneaky way of hiding their responses. I have emailed them back asking for the transcript to be sent as a text file, but so far all I've got is a response they will reply within 24 to 36 hours. Useless.

I do recall when I poiinted out the the CS rep that the free relists had not come out of the free listings in the past, there was no response at all. I had to end the session, even though I wanted an answer.

[davewil1964]

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@gumleaf_goodies wrote:

I've been listing (using the 100 freebies) for the last couple of days, during which time some of the *free* relists have occurred. They didn't appear to be coming of either of my 40 monthly listings, or the 100 free listings, as I still wasn't being charged any listing fees. Although I didn't check my totals as I thought I had plenty of listings still to go. That was until I checked the totals today. My totals under 'All Selling' showed I had used them all!!! And I certainly knew I hadn't listed 100 items.

So with much trepidation, I continued with my 100 free listings, and found that I still wasn't geting any listing fees, even though my totals said I had none left. Until I got to No. 65. All of a sudden I was going to be charged $1.50.

So I got onto live chat, where I was told that the relists were taken out of the 100 free listings. **bleep**??? I wanted to quote the exact words the CS rep used, but when I went to look at the transcript which they had emailed me, it's file extension was XML and my computer couldn't open it. Very sneaky way of hiding their responses. I have emailed them back asking for the transcript to be sent as a text file, but so far all I've got is a response they will reply within 24 to 36 hours. Useless.

I do recall when I poiinted out the the CS rep that the free relists had not come out of the free listings in the past, there was no response at all. I had to end the session, even though I wanted an answer.

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Try opening it in your browser. It's an internet file. MS Word and probably other word processors should also be able to open it.

[gumleaf_goodies]

Thanks for the suggestion Dave. Tried opening the file with Firefox and Open Office Writer (don't have Word) and still no luck. This was the message with Firefox:

 XML Parsing Error: not well-formed
Location: file:///C:/Documents%20and%20Settings/Lyn/Desktop/0000QaAKAVK02NP1.xml
Line Number 9, Column 40:

I can't see how to open a file with Chrome.

[themyster15]

OK, I got no 100 free listings?? Can anyone send me the link by chnce to see if I can get it to work please. Desperately would love them

[imastawka]

http://sellercentre.ebay.com.au/promo/2616

non-stores only.   Ends midnight Wednesday 17th