re-stocking fee from refund

[judiskene]

Hello there Can anyone help me regarding applying a re-stocking fee to a refund (i.e. reducing the refund amount by the stated re-stock fee) eBay advise this can not be done through the new `returns' system.

i dont know why they say `remorse refund will be less original postage and less any nominated re-stocking fee' if it isn't capable of processing this through the system.

Could anyone advise what they have done? Have you found a simple way to action a refund minus re-stock?

Thanks very much!

Jude

PS this is only for change of mind returns - when the item is correct and what was ordered.

[lane-ends]

I used to have a restocking fee to cover the wasted free postage component incurred as sending an item that didn't eventuate a sale. 

Now i just absorb it as PR and keep it simple. As someone else posted, any hurdle in the way just causes buyers to either not buy in the first place or go the not as described route for trivial issues, which ultimately costs more.

Reality is returns are such a small % of sales that less time spent on them the better. The worry can exceed the actual impact.

[imastawka]

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@judiskene wrote:

Yes you do have to nominate the re-stocking fee in the original listing- so every knows exactly what is applicable- I have done this . It says on my listings 7 day refund 10% re-stocking fee applies.

It is just that it doesn't give an option other than refunding the original purchase price when a return is processed.

Thanks!

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When I looked at your listings yesterday, you didn't have a  re-stocking fee listed.

I thought that might have been the problem.

[judiskene]

Thanks! Yes there is only a re-stocking fee on some more expensive items- I got tired of sending six dresses then getting five or six back, no longer in brand new condition and needing to dry-clean them or throw them out - the `reverse logistics' were killing the business and I didn't want to hike the prices for everyone to cover the costs and time spent.

Thanks for your help!

Best wishes

[digital*ghost]

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@judiskene wrote:

Thanks! Yes there is only a re-stocking fee on some more expensive items-

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I looked at your most expensive item, and noticed this written in the return policy: Refund less 10% or if you prefer One year full Merchandise Credit but eBay's restocking fee feature hasn't actually been implemented, so if that's the case on a return, they can't deduct that from an automated refund. 

When a restocking fee has been set, it displays at the top of the listing in the return policy summary (this from another seller's listing):