refunded buyer how to get a final value credit from ebay?

Never had to do this before but due to the buyer not receiving the item, cause auspost stuffed up, a full refund was issued. 

 

Now my question is how do I get a credit back for the final value fee? the closest thing I could find is "transaction cancellation", but this requires that the buyer agrees to cancel?

 

THx in advance.

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Re: refunded buyer how to get a final value credit from ebay?

how was the refund instigated?

 

via a PayPal dispute, or did you just issue it yourself?

 

Is the buyer likely to agree to a mutual cancellation?

 

have you broached the subject with them?


Some people can go their whole lives and never really live for a single minute.
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Re: refunded buyer how to get a final value credit from ebay?

Hey sj_wedding_auction,

Iโ€™m awfully sorry to hear you had to refund a customer due to a fault of ours. Iโ€™d understand you being upset and frustrated.

May I ask if you were able to have the situation formally by Auspost? If not please send us an email and weโ€™ll have someone contact you within 48 working hours.

On behalf of Australia Post please accept my apology for the poor service you and your customer received from us.

-Rory
Australia Post eBay Team
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Re: refunded buyer how to get a final value credit from ebay?

I issued it myself via paypal. Wanted to do it quickly as I felt bad for the buyer for not receiving the goods.

Regarding complaint to auspost, I don't think there's much you can do for me seeing it was just a regular envelope post. I sent off two packages as large letters and both were "returned to sender" with no reason why. Weight and height both checks out and I have sent many in the past without problem..
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