should I block buyer like this?

[liquidationhouseffi]

l sent an item on 21/08, and today (25/08), the buyer opened request for refund claiming not receive items. It's only $12, there was no tracking. Normally I will ask the customers to wait few more days cause sometimes AP really slow. But this time I didn't cause I feel like there is something wrong. Normally when the buyers did not receive their items, they will send me message to ask about it, but not directly opened request and asked refund, most importantly, not so quick (only 4 business days). So I thought no matter what I explain, I will need to refund at the end. Therefore, I refunded and block this buyer, did I do the right thing? I have been a seller for less than a year, this is the first buyer I block, really need advices, thanks!

[imastawka]

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@liquidationhouseffi wrote:

But again, should I block this buyer?

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Yes, definitely.   It won't stop any messages or re-payment, as they have made a purchase from you.

[springyzone]

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@liquidationhouseffi wrote:

As a new seller, maybe I am also too nervous and scared, just try to do everything to make buyers satisfied. This is the first buyer requested refund without sending me message, really made me nervous and think the buyer won't like communication at all. 

Well, refund has been made, hopefully the buyer will repay if items arrive.

But again, should I block this buyer?

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I probably would because I think they were a bit too quick off the mark to request a refund.

I don't blame them necessarily for not messaging as they may have just taken the easiest route & chosen something from the drop down menu from the sale listing in my ebay.

But the time line smacks of impatience.

In their shoes, I think most reasonable buyers would wait a few extra days-maybe feeling uncertain & anxious while they waited-but I still think most people would give it at least a week, so this is one buyer with unrealistic expectations.

I don't know what you sold but I am guessing most buyers don't buy from the same seller all that often anyway (unless it is for a particular line of product) so you probably won't be losing out by blocking anyway.

[liquidationhouseffi]

Thanks for your opinions