tracking without lodgement proof backfires with new system

[lane-ends]

Just checked my details on which items are showing as 'late delivery" via new dash board. Out of last 5 slaps, only one is showing as buyer ticking box. The other 4 are simply because tracking is showing late delivery..

Does this mean if there was no tracking then it would not be an issue as its not buyer selected initiation?

Does this mean if you use tracking and dont counter lodge  (as per Ebays promoted method) you are leaving yourself open to late delivery even if buyer doesn't select late deliver?.

All my late items are VIC to WA, all show same day label processing which I know means same day posting, and leaving vic distribution center within 2 working days of payment, hence they MUST have been posted within 1 day, but without lodgement proof its not enough.

Do I have to stop shipping to WA and remorte areas because Ebays estimates are out of line with reality?

This is just plain stupid..Do they not kno whow their own promoted service works.

As far as extending your handling time to increase margin...what business under promotes their services deliberately..?? Who provides prompt services but promotes themselves as average..rule 1 of marketing= sell your strong points. Do Pizza shops adervertise that your meal will arrive eventually, when in reality they dispatch within minutes... have Ebay mangement actually been to business school??

Did AP & Ebay go through all this effort to develop online postage prepayment and easy posting....to get more people to queue up in store?? I dont think so. The idea is to prevent the need for people to go instore.

So no its not just a large letter issue. In fact untracked letters will not have this non buyer initiated issue

[lane-ends]

Joe tell me what company I can use to pick up and verify to ebay they have picked up every working day of the week at a moments notice. Because if they cant I will not be able to ship within one day and prove it..

If you buy an item at 5pm, it is in the post on its way to you by 6pm..Who else can offer this service apart from AP

[lane-ends]

---

@lane-ends wrote:

Joe tell me what company I can use to pick up and verify to ebay they have picked up every working day of the week at a moments notice. Because if they cant I will not be able to ship within one day and prove it..

If you buy an item at 5pm, it is in the post on its way to you by 6pm..Who else can offer this service apart from AP

---

Also the complaint is not with australia post its with Ebay expecting evidence of shipping that there own recommended shipping service does not apply..ie by followint the instructions printed on front of Ebay satchels.

 A 3 day handling is not going to cover an item going Vic to WA if the first scan doesn't occur until it arrives in WA, if it gets there late.

[*tippy*toes*]

Falcon, Joe assumes that because he lives in the city with a courier on every corner, that everyone lives in the city. He forgets that outside the cities are regional areas that don't have the same access to facilities that he does. It's a common city dweller attitude, life stops when you reach the outer city limits. There is nothing past that line, just a big abyss.

I also live in a regional area and work full time. Therefore I can't rely on couriers, because most of the time I am unable to sit home all day and wait for them to maybe turn up. My boss would not be impressed. Joe also forgets that not all eBay sellers work from home, so are not able to wait around all day for a courier. He forgets that a lot of sellers have regular jobs. Just because he is able to work from home and lives in the city, he assumes it's like that for everyone else. Sadly, he has blinkers on.

[harley_babes_hoard]

Tippy I certainly don't agree that sellers should be punished for Australia posts incompetence.

[joethenuts]

fair enough 

[lane-ends]

---

@harley_babes_hoard wrote:

Items will be considered late only when:

• Tracking shows late delivery and there's no acceptance scan within your handling time, or
• Buyer indicates late delivery

---

Ebays promoted postage method (ie instructions on front of Ebay satchel) does not give this..Thats the problem, that can only be achieved by going to PO EVERYDAY if you list with 1 day handling, as encouraged by Ebay. Which in itself risks this not happening, and also delaying posting uneccessarily until next day when it could have gone that day.

Increasing handling period for perception of providing better than promised purposes should be your decison if you want to. It should not be a makeshift way of buffering your own protection against Ebay itself, and it is only a buffer not protection, if it is going cross country first scan can still be outside your handling time, and it can still arrive late. Buyer can stil be happy, yet you still get a slap.

New 'Late Shipment Rate'.>>> yet is is actually a late delivery measure. guilty unless you can prove you are innocent. Proving you are innocent is logistically uneconomical, if not totally unpractical, for most.

Keep in mind non of this is visible to buyers as a buying guide...if anything it is going to slow shipping along with shipping commitment times.... so whats the point...Do they really want me to save all my parcels up to go to PO maybe twice a week and push out handling to 3 days..just to protect myself. so that I have a lodgement recorded within time frame.who's benefiting from that? We know buyers want stuff tommorrow where possible.

[joethenuts]

all my deliveries get lodged with tracking about 5.30pm every day , its the problem with aus post on when it gets there , and if it has to go to sunshine or chulara or how its spelt , forget it.

[lane-ends]

Do you have a manned bricks and motar business were there is someone there and enough sell through to have a regular courier pick up at 5.30pm everyday? Is the tracking linked into the ebay system so that it automatical locks these csaes from arising.

Your average Ebay seller simply does not have the facility to have a pick up at the same time everyday, regardless of whether they have sold anything or not.

[joethenuts]

yes i am not always at home i have 3 factories i work from ,which are 20 miles apart , i am also on the road half my time picking up stock and organising ladies who pack for a company, i dont have to wait for a courier , my courier rings me and i tell them where a safe spot is, when aus post delivers to your front door , hopefully people cant see your parcel and pinch it, 

but this morning i was home and no door bell as usual and have been blue carded, i live 500 meters from the post office , it took me 1.5 hours to drive to my postoffice in a shopping centre find a car park then go to the postoffice line up ,by the time the staff find the parcel luchily not to heavy then go and find my car in section bla bla and get home 1.5 hours.  its a joke. all they had to do is ring a door bell , , maybe next time if i see him show him were the door bell is, and he might understand next time. 

[joethenuts]

i tell you how it works  couriers have safe spots for pick up , but i take it to them takes me 2 minutes and because my parcels are 15 to 20 kg normaly i dont have to line up with my arms falling off . i drive up to the stand at my couriers they have bays there i dont even turn off the engine ,i then place on bay and off i go 20 seconds on a slow day my van is stopped . it gets scanned on tracking about 5.30 every day and put on the right interstate runs . can it get any easier than that.   by the way i usally drop off about 3pm.