why do i get charged FVF on shipping when customer picks up item

[hotrodvideo]

Why do i get charged FVF on shipping when customer elects to pick up ?

[cherry*135]

"Why would they ?

Their listings clearly offer regular post for a small fee AS WELL AS free for local pick up."

Why are they complaining about paying the FVF on the shipping then for the pick up item?

FVF is charged on the total the buyer pays.

Example:
If pick up item cost $30, & shipping in listing was $10.

1. Buyer is picking up, pays $30. FVF charged on $30 only

Or

2. Buyer picking up pays $40 (FVF charged on $30 & $10 shipping)

Which option did this buyer take?

[cherry*135]

Surely seller would realise a shipping cost is not charged when an item is picked up?

Seller happy to collect and keep a shipping charge for pick up customer but complains they paid a FVF on shipping cost?
It is the buyer who has been overcharged in that scenario.

[bigbrickshop]

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@am*3 wrote:
"Why would they ?

Their listings clearly offer regular post for a small fee AS WELL AS free for local pick up."

Why are they complaining about paying the FVF on the shipping then for the pick up item?

FVF is charged on the total the buyer pays.

Example:
If pick up item cost $30, & shipping in listing was $10.

1. Buyer is picking up, pays $30. FVF charged on $30 only

Or

2. Buyer picking up pays $40 (FVF charged on $30 & $10 shipping)

Which option did this buyer take?

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No.

FVF is charged on the total of the selling price plus postage in the listing unless the seller does a revised invoice to zero the postage amount.

[cherry*135]

"From 6 May 2014, the following changes to fees apply on eBay.com.au:

Final value fees (the % charged when you sell an item) are charged on the total amount paid by a buyer (item price + postage and handling charges)."

http://sellercentre.ebay.com.au/selling-fees/fee-change-overview

...Amount PAID by buyer,

[cherry*135]

If the OP received their shipping cost from the pick up buyer why aren't they concerned about refunding that amount less FVF to the buyer instead?

Or if they didn't receive it, change the invoice before markingi it as paid.

[davewil1964]

But how do eBay know what the buyer paid in a cash on pickup scenario?

By what the listing, or a REVISED INVOICE says, that's how

They certainly aren't going to believe the seller, even if there was an option to show the amount paid, not just 'paid'.

Oh, hang on, there is an option to show the amount paid - a revised invoice.

[bigbrickshop]

I know it says Amount paid by buyer but that is not how it works.

If an item is picked up and the seller marks the item as paid without zeroing the postage then they are charged FVF based on the postage in the original listing.

[thecatspjs]

If the buyer paid cash on pick up and the sender marked the item as paid without sending a revised invoice how the heck would eBay know that the item was picked up and the FVF should not reflect post costs  ?????

[cherry*135]

Seller should realise the invoice needs changing to reflect what buyer paid before marking it as paid.

The OP is not a new member.

[thecatspjs]

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@am*3 wrote:
Seller should realise the invoice needs changing to reflect what buyer paid before marking it as paid.

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IMO posters should realise much earlier in threads that they are barking up the wrong tree and making unfounded assumptions.