why do you hold my funds for up to 21 days now?

[thomasandrew69]

i have never been so furious at a website in my life.

the seller has bought AND payed for the item, yet i cannot access it because EBAY and PAYPAL are holding my money for no good reason! i have sold three items recently and have had to message the buyers saying that i cannot SHIP their item BECAUSE I HAVE NOT GOT THE MONEY TO DO SO. 

i dont get who the hell started this STUPID policy, but i expect you to change it immediately. it has to be illegal taking people's rightful money and keepinging it for yourself.

ebay epects me to sell another 19 items before they can 'trust' me enough to give me my money. I DONT HAVE 19 THINGS TO SELL!

i expect these payments, summing up to around 130$ to be released immediatley or i will not sell on ebay every again. 

[bloodlust_03]

i really don't understand why u and others allow ebay to bend the rules to suit them selfs...or i assume you also consider held funds as cleared funds..  its funny neither of u have answerred that question

sellers have rights...

you do realize if a seller ships goods without payment, cleared funds, legally the person who recieves the goods does not have to pay for them..

[davewil1964]

You are correct.

Held funds ARE cleared funds. The buyer cannot reverse the transaction. All it means is that the seller cannot scarper with the money for 3 weeks. Given the seller, by definition, doesn't have an established track record  This means, in the event of an issue, the funds are available to refund the buyer without Paypal having to resort to debt collectors.

[bloodlust_03]

legal definition of cleared funds

"Cleared funds are the balance in an account that is able to be withdrawn or used in financial transactions. Until funds are considered to be cleared funds they are considered to be pending, and investors or customers will be unable to conduct transactions with them."

which is why ebay have in it's policy that a sellers has the right not to send goods until funds are availible to them.

ebay policy and paypal policy or any contract has to be within guidelines of definitions by law which is exactly why ebay have it in their policy a little hard find sellers can hold shipment until cleared.

[davewil1964]

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@bloodlust_03 wrote:

legal definition of cleared funds

"Cleared funds are the balance in an account that is able to be withdrawn or used in financial transactions. Until funds are considered to be cleared funds they are considered to be pending, and investors or customers will be unable to conduct transactions with them."

which is why ebay have in it's policy that a sellers has the right not to send goods until funds are availible to them.

ebay policy and paypal policy or any contract has to be within guidelines of definitions by law which is exactly why ebay have it in their policy a little hard find sellers can hold shipment until cleared.

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Yes, sellers can. And they can also wear the non-negotiable consequences of more than about 3 late deliveries.

Many of us are well aware of your attitude to the law and customer service, so there are no surprises in anything you have written recently. You can change your ID but you can't change your previous posts. And you certainly don't change your attitude.

[countessalmirena]

@bloodlust_03.

What eBay say about "funds on hold"

Pending payments: "[...] we sometimes place a temporary hold on funds while a transaction is still in progress.

You'll get access to your funds as soon as we know the transaction has been a success."

If your transaction hasn't been a success (e.g., you don't send the purchased item), then you'll be kicking an own goal in gaining no access to your funds, and achieving customer dissatisfaction. If you don't send the item until 21 days are up, the buyer wlll be waiting even longer than if you were selling  Pre-sale items (which must be posted within 20 days of the purchase).

If your payment is on hold by PayPal, you're not permitted to delay sending the item until the funds are released.

Handling time requirements

You must state your handling time in your listing. "Specify in your listing clearly and accurately when the item will be sent." You can specify a handling time of up to 30 days in your listing. Buyers will correspondingly see a very protracted estimated delivery date; some will assume that you are overseas (possibly sending from China).This may impact how many buyers are willing to buy from you. Even if a buyer doesn't think you're overseas, s/he will be unlikely to want to wait for 3 weeks longer to get their item than they would wait buying from another seller who sends within 1-2 business days.

Late Delivery consequences

Late delivery dates = defect. Unresolved issue with buyer = defect. New sellers don't need many defects before their account is given the Siberia treatment.

We shall fight on the beaches...

You can disagree with PayPal or eBay putting your funds on hold. Anecdotally sellers who reported this to the FOS have been able to get funds released by PayPal; I don't know about whether eBay similarly gives in. However, bear in mind that you clicked onto "Agree" in the eBay User Agreement. If something in the User Agreement is against your specifically delineated rights (protected by law), of course fight it if you want. You may win a legal battle if you have the money to undertake it. You will probably still end up with a restricted or suspended account as eBay don't have to let you be a member on here, and they can suspend accounts without an explanation and without warning.

How will buyers react?

If you expect buyers to sympathise with your funds being held... you're not reading the room.

Buyers don't care about a seller's personal life, difficulties, problems, issues; they just want the item they purchased.

But aren't I right that the funds aren't cleared?

Not in the sense evident in this context. It has specific meanings in different contexts. Your funds would not be cleared if the payee's bank had not completed processing (confirmed availability) of the amount payable by the buyer; that is valid for e-cheques (payment processed through PayPal) and cheques. That is the most obvious context within this issue.

This is distinct from payments being pending - i.e., held - until something related to seller performance triggers the release. In the former case, the buyer has not yet paid. (A buyer who writes a bad cheque and hands it over cannot be said to have paid, for example.) In the latter instance, the buyer has paid, but the payment processor or the selling platform keep the funds on hold until there's evidence that the seller has completed his/her part of the sale.

It's not fair!

True (on several levels).

Fight it if you want. You have all the information to hand, and won't be surprised by any consequences that may arise. The choice - and the risk - is yours.

[lyndal1838]

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@bloodlust_03 wrote:

i really don't understand why u and others allow ebay to bend the rules to suit them selfs...or i assume you also consider held funds as cleared funds..  its funny neither of u have answerred that question

We don't allow ebay to do anything......their rules so they can interpret them any way they like.

I doubt that you will find anyone who agrees with all the rules imposed by ebay and paypal but you can read the Agreements that you sign with both companies and decide whether you want to agree to them or not.  If you do not like the rules you just don't sell on ebay and use paypal.

I am not a seller.....the rules have changed so much since I joined ebay that I choose not to sell now.

As for paypal....I have used it since before it was called paypal and was acquired by ebay.  I have never had a problem that was not solved very quickly by paypal.  If I was ever unable to use paypal on ebay I would ditch ebay before I would ditch paypal.

sellers have rights...

And so do buyers.  Buyers have the right to buy and pay for items on ebay and to receive that item in good time.  As the funds are in the seller's paypal account, the buyer cannot cancel the payment.   It is not fair to make the buyer wait until paypal releases the funds.

Buyers are not interested in what happens to the money once it has been sent to the seller....they have paid and deserve to receive their items promptly.

you do realize if a seller ships goods without payment, cleared funds, legally the person who recieves the goods does not have to pay for them..

But the seller has been paid.....the buyer is not waiting to receive the goods before making the payment.

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[k1ooo-slr-sales]

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@bloodlust_03 wrote:

so your saying it's ok for a seller to have to wait 21 days for money but it is not ok for a buyer to wait the same 21 days for it to be shipped when the seller has not recievedclear funds which ebay it self s says

"

Estimated delivery

Postage fees may vary, depending on carrier, service and delivery location.

Seller posts within 2 days after receiving cleared payment - opens in a new window or tab.

cleared payment doesn't happen for 21days!!

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don't know where you got that from.  You are reading things into my posts that I did not write/say.

Please show me where I said it was okay that a seller has to wait 21 days for their money.

What I did write/say/post was a buyer's perspective of being asked to pay outside of the nornal checkout process.

The 21 day hold does not have to be 21 days.  You have already been told how to reduce this time significantly.

[springyzone]

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@bloodlust_03 wrote:

if the item was something i really needed i would wait..  or simply do as the seller asks.. re send via a money request.

as a buyer i would not exspect a seller to ship until cleared funds are availible and cleared means you have acces to funds which in this case the seller does not have for 21 days and for those 21 days the buyer can make up any **bleep** excuse and get their money back and seller loses item and postage..what..you don't think a seller has the right not to ship until they are paid, that is the question.

do you exspect a seller to give you ownership of goods without being able to have access to funds when those funds can be taken away at a drop of a hat for those 21 days.

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You're very patient.

I'd consider myself a pretty reasonable buyer. I'll wait a little longer if something is held up in the post, I've put up with minor defects in items at times, I try to be polite etc

But I'd be hopping mad if I bought something and the seller notified me they weren't even going to bother posting it for more than 3 weeks.

When I pay, I expect the terms of the ad to be upheld. That means if it is advertised as likely to arrive within the week, I'd expect it to at least be posted off within the week. I expect it to be as described too.

The fact that my payment has a hold on it if the seller is new is between the seller & ebay, nothing to do with me.

There is no way on this earth that any seller will ever persuade me to pay into a bank account instead of paypal either. Done that more than once, been burnt. Won't happen again.

Most buyers, I suspect, would be like this-if they pay, they expect their goods asap, they are not interested in excuses.

[bloodlust_03]

your the type of buyer i couldn't give a flying ==ck about.

when i sell i always include the condition of sale that the buyer is to contact me prior to payment so i can explain to them my views on payment and i have already confirmed with ebay i can do this and it is up to the buyer to decide to proceed or not.

if the buyer doesn't want to wait i don't have to sell and it doesn't matter if they pay me in the way i ask because ebay still get their fees.

also if the item is second hand i won't take payment until the buyer assures me they have full understanding it is second hand and that they have read listing.

you have the attitude as a buyer you think you are above the rights of a seller, the seller has the right to not send until clear payment which is stated in ebay policy.

[maranock]

<Insert heaps of sarcasm> Wow, what a professional seller you seem to be </End Sarcasm>

Please read up on policy - and see things from your buyers point of view. If you don't have enough money for the postage before the money is released to you then you probably should rethink your practices. Is it going to break you to wait till the item has been received before you get your money?