Access Denied - messaging the buyer

Buyer opened an INR case for an item I sold (thanks Aus Post). I cannot send a message to the buyer. When I click Send Message it goes to a page saying 

Access Denied

You don't have permission to access "http://www.ebay.com.au/res/ItemNotReceived/SendMessage?" on this server.

Reference #18.e251cb8.1631995902.907d4f4

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