BUG WITH MARKDOWN MANAGER

[creatorrr]

To All sellers:

There is nusty bug with Markdown Manager. I have set a 20% discount widestore sale however over third of my items where marked with 60% - 75% discount and sold as such. This has been ongoing for a while. Initially eBay admitted the bug but now is ignoring my messages. I have sold many items over markdowned price and suffered quite big losses.

PLEASE CHECK YOUR DISCOUNTED ITEMS AND OF YOU SEE SIMILAR BEHAVIOUR CONTACT ME ON:

REMOVED

I am preparing official complaint against eBay,

Thank You

[kopenhagen5]

I would be explaining to the buyers that it's an eBay glitch and to contact eBay to complain.

Then cancel the transactions choosing an option that won't get defects.

[padi*0409]

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@creatorrr wrote:

Initially eBay admitted the bug but now is ignoring my messages.

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It's a complete waste of time emailing eBay, you will usually get a bot-generated response. Phone them instead (or preferably get them to call you back) and ask to speak to a supervisor if the first CS rep can't/won't help you.

[creatorrr]

Unfortenatly realized way to late...

[creatorrr]

Their answer was: "They cant reach me on the phone" - which is a bull but yeah i will call them...

I am more interested if other sellers are experincing same issue...

[go-tazz]

Do not EVER put your Email in a public post as scammers/spammers love careless people that do and bombard

them with fake Emails to try and hijack the account.

So be careful opening any Email that you are not 100% certain off.

[creatorrr]

Thanks:) i am aware of that and not too worried

[davewil1964]

It will also be removed as it is against board policy. Which you are doubtless also aware of.

I have never used markdown manager, but I know that there have been issues with it for quite a while.

I use promotions, which can be run for any period (mine is perpetual, as it's a volume discount) and doesn't seem to have the same problems that MM does.

It just means buyers can't see that an item has been discounted.

[creatorrr]

I am hoping that it will get their attention and act on it

[enigmabear]

If you mean the email address, eBay staff do not read here at all

The board mods are from a different company and do not get involved with eBay glitches/errors/stuff ups