CUSTOMERS REQUESTING COMBINED INVOICE

[macgregor530]

THREE OF MY CUSTOMERS HAVE COMPLAINED TO ME THAT THEY ARE UNABLE TO REQUEST COMBINED INVOICE, IS ANY ONE HAVEING ISSUES WITH THIS

SORRY ABOUT CAPITALS POOR SIGHT

[wide-world-of-stamps]

In a way.

Our buyers can click on the "request total" from their cart, and that commits any BIN purchases, but we're not getting any notification of their request.

We're sending an invoice to them when we notice that we've had multiple purchases (only in eBay, not in our emails), but have no idea if buyers who have won auctions have requested an invoice.

Live chat was no help at all, just telling us that we had it set up correctly and that the buyers had to request the invoice before completing checkout.  They had!

[rakem2011]

I have been having the same issues, I rang eBay yesterday and they said I was set up correctly, but customers are saying they are not able to request total or combine an invoice, not happy with this as eBay stated that it must be the customer not worrying about postage costs,  I have a sneaky suspicion they want the higher costs because they take 11% from the postage costs as well as the item sold, so that can be a substantial amount when the postage has not been discounted by the seller. It is upsetting as it makes sellers look like they are ripping people off, I alway send free stuff to cover the extra post but should not have to do that, but at least customers seem to be happy with that for now 🙂

[surf_it_away]

yes, I have the same problem. The smart device ebay app is absolutely useless for combining postage and I direct buyers to access a computer.    I end up just refunding the difference back to the buyer.  Now with this new managed payments, an ebay rep told me I cannot refund via eBay, I have to use paypal.  Catch is, the payment doesn't appear in Paypal as eBay is now managing payments.  Their greed level and disregard for sellers is getting ridiculous.

[macgregor530]

i refunded on ebay the other day

just use the drop box on the right click on scroll down to refunds