Cannot sign in - notification never received on my device

[pat_923337]

Dear eBay

I cannot sign in to my eBay account.

I have reset my password successfully but when I try to sign in again, I get “Sign-in initiated  We’ve sent a notification to your device” message but the notification is never received.

I am unable to get online help because I cannot sign in to my account.

Please help.

Yours faithfully

Patrick

[pat_923337]

All data correct - I've been a user for over 15 years - hundreds of purchases - I have reset my password, which involved a code sent to my email and then to my mobile number - all that worked fine.

I can't chat to live eBay because I can't sign in - I'm in an infinite loop

Surely, there must be way way to chat with somebody live?

[pat_923337]

All data correct - I've been a user for over 15 years - hundreds of purchases - I have reset my password, which involved a code sent to my email and then to my mobile number - all that worked fine.

I can't chat to live eBay because I can't sign in - I'm in an infinite loop

Surely, there must be way way I can chat with somebody live?

[pat_923337]

All data correct - I've been a user for over 15 years - hundreds of purchases - I have reset my password, which involved a code sent to my email and then to my mobile number - all that worked fine.

I can't chat to live eBay because I can't sign in - I'm in an infinite loop

Surely, there must be way way to talk with somebody live?

[pat_923337]

All data correct - I've been a user for over 15 years - hundreds of purchases - I have reset my password, which involved a code sent to my email and then to my mobile number - all that seemed to work fine.

I can't chat to live eBay because I can't sign in - I'm in an infinite loop

Surely, there must be way way to chat with somebody live?

[pat_923337]

I created a new account to sign in here

All data correct - I've been a user for over 15 years - hundreds of purchases - I have reset my password, which involved a code sent to my email and then to my mobile number - all that worked fine.

I can't chat to live eBay because I can't sign in - I'm in an infinite loop

Surely, there must be way way to chat with somebody live?

[marlana_bishop]

I just came here looking for the same answer. I was able to figure out that I had to reactivate the 2 step verification to get the push notification on my device. Once that’s done it works. I was logged in on my iPad so used it to turn it back on to be able to log in on my iPhone. Hope this helps

[repentatleisure1952]

"Hope this helps".

After more than 2 years I doubt if it will... but thank you anyhoo.