Return hassle, what do I do now?

[jafle_1173]

So I bought a pair of boots. Unfortunately they are half a size too small. I requested a return and eBay tells me I need to buy a label, that was going to cost $43, which would be deducted from my return price. I immediately press cancel return as that is an absurd price. It should’ve cost me around $20 as I know how much it costs to post things within Australia.

So now the return is closed and I can’t open it again. Am I stuck with an item that doesn’t fit now? And who was going to pocket the ridiculous overcharged postage fee, eBay, or the buyer?

This is a very bad experience for me and I may never use eBay again. Sorry to be so negative but I am a bit stunned at what has happened here.

[jafle_1173]

It’s still free to me? Your comment was useless. Ive sold things before and if i choose to offer free shipping for the buyer i accept that it’s part of the sale. 

[jafle_1173]

Why should I have to go through this drama? Why has eBay incorrectly quoted me a return fee then locked me out of returning the item? Bad business. 

[sandypebbles]

How is it beyond you

It is eBay policy once you close a return, you cannot open it again

Members here don't make the policies 

The easiest thing, as has been said would be to sell them yourself

[sandypebbles]

Yes

Members who state what the policy is are eBay bootlickers 

Nobody has attacked you

Unlike you have done with the name calling 

[jafle_1173]

Members who chose to ignore the fact that eBay tried to way overcharge me for return shipping, forcing me to cancel the return, and then essentially giving me the middle finger after trying to plead my case, in my eyes are bootlickers, yes. What was I supposed to do differently in this situation?

[jafle_1173]

I took sugars highly biased comments as an attack on my intelligence and integrity. 

[sugar249]

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@jafle_1173 wrote:

I took sugars highly biased comments as an attack on my intelligence and integrity. 

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They were my opinions,  if you don't like alternate opinions,  dont post on a public forum, asking for opinions.

I don't work for Ebay so I dont see why you believe they are biased.

As a seller and buyer on this platform,  yes I do believe a buyer (me as well), should only have one go at starting a return case, and if they cancel thats it, doesnt matter what the reason for cancellation is..  My opinion,  so not sure what the issue is.

As for the cost it is based on the size and weights that the seller puts into the system,   so its not as if Ebay just magically make up a number and add 100 to it.

[jafle_1173]

Update for anyone who may stumble upon this post in the future - I’ve been hung up on via text chat with an eBay customer service agent, and the issue has not been resolved. The agent continued to dodge my question about why the initial postage quote was so incorrect, and said there’s nothing to be done since the return has been closed. I find this to be a predatory system leaving me as a buyer feeling stranded. A very negative experience and I’ll be reluctant to shop with eBay again. Cheers everyone 

[domino-710]

All you really had to do was wrap them up take them to the PO - get a tracking number - add it.

Simples

[padi*0409]

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@jafle_1173 wrote:

The agent continued to dodge my question about why the initial postage quote was so incorrect, and said there’s nothing to be done since the return has been closed.

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With all due respect, I asked 2 questions of you in this thread and you gave no reply to any of them.

1. Did you post the parcel dimensions and exact weight before they gave you a postage quote.

2. I asked what the item number was when you expressed concerns that the seller would possibly not refund you on the return of the item.