android app is not working properly

[anthony9804]

EG 

THIS APP IS BROKEN!! NOTHING THE USER CAN DO WILL FIX THE PROBLEM
CURRENTLY ITS NOT WORKING properly ON ANY OF MY ANDROID DEVICES SINCE AROUND
January 26th 2025 (missing item image no buy it button and more !!)

I see users are reporting a technical problem in the Android app experience causing listings to be missing pictures, descriptions, and the all important buy button 

The problem appears to be wide-reaching with users in the UK impacted as well - for example this UK user tagged @askeBay on X with a video clearing showing the issue.  Ebay need to get to grips with this as its not fit for the purpose at the moment 

[sandypebbles]

You will need to tell eBay

They are highly unlikely to read your post, as they rarely read here at all

Yelling at other members won't help

Especially when members here are well aware the app is known for issues, always has been and likely always will be

So if this is a new issue on top of the known existing issues, even more reason to use the real site instead

[davewil1964]

eBay rarely visit the boards, and presumably already know there is a problem.

Generally, we are members similar to yourself and cannot fix anything.

The app has never worked properly.

Try using the full site, which will be accessible through the internet on your phone.

[anthony9804]

Yes of course i know that   i do use the full site 

thank you

[anthony9804]

Yes i know all that  thank you  Interesting that up till now iv'e never had a problem with the app    How are you so sure that Ebay don't read anything here ??

[k1ooo-slr-sales]

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@anthony9804 wrote:

Yes i know all that  thank you  Interesting that up till now iv'e never had a problem with the app    How are you so sure that Ebay don't read anything here ??

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because years ago, the eBay Community Manager invited a handful of members into a private chat forum to get some feedback on impending changes to these boards . . . and basically said eBay employees don't read the general boards.

They do post on the Announcements and Technical boards, but not Buying, Selling, Community Spirit etc.

**edited to add** not sure exactly why, but I was one of the few that was invited to the private chat forum, go figure 🫤

[twyngwyn]

I feel your pain....as this is the Tech board (ebay should be looking at it).....but (as we have become accustomed) they 'fix' one thing and in the process 'destroy' another....try 'reporting' on the US boards 

[davewil1964]

Then the app not working should not be a problem.

[eburtonlab]

If you are having problems with the latest version of the eBay app, what operating system version number are you using?

Many folks using Android 7 seem to be having problems bidding and buying lately.

Using Android 11, the latest version of the eBay app seems to be working for me.

It is not clear which other Android versions work or do not work with the app.

[lezned-toycollector]

It's working fine with Android 14