Technical Issues
When you experience a technical issue on eBay, we want to know. The eBay team will reguarly check this board for reported issues.
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Forum Posts

Print a return label

A seller accepted my return and I received an eBay message 'The seller accepted your return' In the messaqge there is a big blue button 'See return details' I am prompted to re-sign into eBay and I receive the 2FA challange of my phone and login. I a...

User avatar by Community Member
  • 301 Views
  • 3 replies
  • 0 Helpful

Massive drop in sales past 3 days Report from customer Checkout not working

Has anyone else had technical issues with Ebay past 3 days? Our sales have plummeted and today a customer has reported he has tried to purchase an item and the checkout wont let him pay. He has tried different payment methods and each comes up with a...

User avatar by Community Member
  • 489 Views
  • 6 replies
  • 1 Helpful

$30 off voucher not loading t&c's

ebay says I have a voucher to get $30 off but when i try to read the Terms and Conditions, it wont load.I've tried putting the code in on a purchase over $100, ...didn't work.I've tried loading it from the phone app but vouchers dont even come up on ...

payment errors

I received quite a lot of buyers' message saying that they couldn't process the payment when they tried to place the order. How can we fix this problem as a seller? We didn't receive any sale record on our end. It seems something wrong with ebay paym...

Markdown Manager just won't apply to my listings

I've been trying to sort this for months. I am trying to apply a multi purchase discount however it just does not show on my listings. So many calls to Ebay with the promise of a team member getting back to me within 24 hours ( every call) but to dat...

Why is the request total function not working.

I have tried with three sellers in the past week to buy multiple items using the cart and request total, each time an error message comes up. One seller said it might be a qlitch. But all said they allow multiple buys and combined postage so why the ...

User avatar by Community Member
  • 836 Views
  • 3 replies
  • 0 Helpful

paypal appears frozen

EbayYour communication between yourself and paypoal is not working correctlyCan NOT pay for items via paypal as the site appears frozen

User avatar by Community Member
  • 388 Views
  • 5 replies
  • 0 Helpful

Good til cancelled not renewing

From around 13:00hrs today my 'Good til cancelled' listings are not renewing. I have reported this to ebay and it is a known glitch affecting some members. It took a while to get through to the right person who provided accurate information. Apparent...

User avatar by Community Member
  • 360 Views
  • 5 replies
  • 0 Helpful