eBay Help
Technical Issues
When you experience a technical issue on eBay, we want to know. The eBay team will reguarly check this board for reported issues.
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Cannot load a new add to ebay

ebay will not accept my add when i load. Says there is an error. No error message. All asterick data has been loaded. What can be done?

User avatar by • Community Member
  • 150 Views
  • 1 replies
  • 0 Helpful

messages from buyers missing

On "My eBay Selling Overview" page I can see a listing that has a "Messages From Buyers" item, and I can see a user id and an excerpt of a message. If I click Reply, or if I just go to "My eBay Messages" I cannot see the message. Also, no copy of the...

EBay app on iPad stopped working

The app has been very slow for a week now. I then deleted the app and have tried to reload, but it seems to not go beyond the spinning circle.

User avatar by • Community Member
  • 1058 Views
  • 7 replies
  • 0 Helpful

Password not recognized

I have two eBay accounts. For the last few days eBay has not been recognizing one or both of my logins. After a lot of fiddling about I can usually manage to get onto my site. I have resorted to changing the passwords for both sites, which worked for...

I'm having trouble logging into Ebay and I am not the only one. This happens with IE11.

I have been uable to log into Ebay for 3 days. This happens when I am using IE11 but I can hoever get in using Microsoft Edge.I have read from other users on a technical forum that they have the same problem.I really don't feel I have to use another ...

User avatar by • Community Member
  • 528 Views
  • 12 replies
  • 1 Helpful

Somehow I signed in as a different person

I was adding items to my wish list and decided to look at "My Ebay" wish list for items I had saved. Only a couple of items were there and while trying to figure out why, I realized I was signed in as another person. Please help.

User avatar by • Community Member
  • 253 Views
  • 3 replies
  • 0 Helpful

Adchoice opt out does not work.

Hi all, When I go to site preferences/general preferences/advdertising preferences, untick "Yes, please use my information to show me relevant ads on eBay and other sites" and press save, I am taken to a blank page. The setting is not saved. I know I...

2 step verification

The 2 step verification is driving me nuts. I have turned on 2 steps verification for other applications like Google, itune, banks and they are simple insert code sent by txt msg. The eBay 2 steps refer to notification sent to mobile device but I hav...

User avatar by • Community Member
  • 226 Views
  • 0 replies
  • 0 Helpful

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