eBay grief - Vol 1

[estate.cleanout]

Sold an item.

Specified Australia Post as postage service and said in the item description Aus Post would be used.

eBay sends a link in email to print postage label.

Stupid me doesn't read the email fully thinking it would be for the postage option specified in the auction and in the email it says "Total: AU $317.15 + AU $23.80 postage"  Yeah, $23.80 is the postage cost via Aus Post as chosen when creating the auction.

I click the link in the email and next thing I know a Sendle label appears.

Sendle isn't even offered in the 'Standard services' drop down when making the auction.

So I cancel the Sendle label on the Sendle website but this doesn't flow back to eBay.  That's a problem.

I purchase an Aus Post label and send the item.

Now they're trying to bill me for the Aus Post label.

I now have to contact support to sort this out.

The email they send with subject "Your buyer paid. Here's a postage label for  ... " is deceptive.

8am.  Here we go.

[estate.cleanout]

So apparently the fees don't include the postage cost.

What a scam.

They charge fees on the postage cost not yet incurred.

When the postage comes in at a cheaper rate, there's no adjustment back in the sellers favour.

Creative accounting.

Yes, I'm well aware of why they started charging fees on postage.

[gutterpunkz05]

Have you got any idea what you are doing?   Of course the cost of postage labels is not included in the ebay sales fees.  Just a heads up,  you do not have to use ebay to provide the labels, you can use AP  and pay them direct.

[estate.cleanout]

No idea at all.  Not afraid to say that.  It's been well over a year since I've sold on eBay so things have changed as I can see, but it's not an easy thing to digest.

I've been taking some time to read through the immense amount of documentation looking for anything that actually describes the process we're discussing here.  Nothing was found and during that excursion I noted a few things that don't line up with how it actually is.  The step by step help refers to things that do not exist.  No surprise there, of course.

So I'm sorry I didn't magically understand the new system.

But from a buyer's point of view, they made a purchase (entered into a contract) knowing they were purchasing a specific postage option on offer.  So how is it eBay allows a seller to change postage service after the buyer has paid.  If you ordered and paid for a new car in the colour of red, and the manufacturer decides to paint it blue because it saves them some money, you'd be pretty p***ed off about that.

I know we're not talking about cars but again, if a buyer pays for Aus Post parcel post at the time of checkout, then that's what they should expect.  eBay should be giving me the label all set to go and the cost is already deducted.  Instead, and despite printing the label well before funds were available for payout, eBay waits until I've been paid before charging me for it.

If the option to use Australia Post directly is allowed, then in future I will set up an auction as local pickup only and state in the description that delivery is possible and open to negotiation after a successful bid.

Thanks for the tip.

[gutterpunkz05]

The new payment system  has nothing to do with it.   When a person buys with whatever postage option you have set,  it is up to you to ship via that method, and it is up to you , where and how you source and pay for shipping.

If you decide to source postage via ebay, then you will incur postage costs at the time you generate a label and you will be charged according to what service you have selected during the label creation.  If you make an error and need to cancel a postage label, then you need to cancel the incorrect label within the stated time frame, 5 days I think and then wait at least 25 days for a refund.

Note the label system has been in place for years, long before managed payments was even thought of, but MP seems to cop the blame for just about anything.

By the way,  I would not recommend trying to negotiate  postage costs etc as you describe, as it may be interpreted as an attempt to avoid ebay fees which will result in your account, and also that of the buyer being terminated.

[nereh38]

The new installment framework doesn't has anything to do with it. At the point when an individual purchases with whatever postage choice you have set, it is dependent upon you to deliver by means of that technique, and it is dependent upon you , where and how you source and pay for transportation.

In the event that you choose to source postage by means of ebay, you will bring about postage costs at the time you produce a mark and you will be charged by what administration you have chosen during the name creation. In the event that you make a mistake and need to drop a postage name, you want to drop the inaccurate mark inside the expressed time span, 5 days I think and afterward hang tight something like 25 days for a discount.

Note the name framework has been set up for a really long time, well before oversaw installments was even considered, however MP appears to cop the fault for pretty much anything.

Incidentally, I would not prescribe attempting to arrange postage costs and so forth as you portray, as it could be deciphered as an endeavor to stay away from ebay expenses which will bring about your record, and furthermore that of the purchaser being ended.

[gutterpunkz05]

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[estate.cleanout]

I don't know.  Kind of said the same thing as you too.  Weird.

[davewil1964]

Looks like a double translation. Effectively verbatim. New member today. I suspect an underbridge dweller. Which is why I reported it. The mods seem to think it's okay as its been many hours.