Changes to meet buyer demand on eBay.com.au (26/07/2011)

[CmtyGuide@ebay.com]

Changes to meet buyer demand on eBay.com.au (26/07/2011)

This thread is to discuss with other eBay members the **Changes to meet buyer demand on eBay.com.au** announcement made on 26/07/2011.

These changes include:
· Changes to fees on eBay.com.au
· Introduction of eBay Top Rated Sellers

Please feel free to use this thread to ask any questions you may have about these upcoming changes, as well as other changes mentioned in the announcement.

Please remember, eBay Community Guides are here help you find what you need on eBay Forums but cannot offer advice pertaining to other areas of eBay or engage in conversation. You can find more information about eBay Discussion boards and how they work here: Discussion Board's Help Page

[loosechangeau]

They are talking about your gallery options here.

[loosechangeau]

Unbelievable. They are going to increase the fees after all that hype.

I am appalled. Its all about the bottom line.

[loosechangeau]

I would also like to know why Australian Top Sellers will not get the same benefit as USA Top Sellers (20% discount on fees).


http://pages2.ebay.com.au/News/InsideSelling/eTRS (AU TS)

http://pages.ebay.com/sell/July2009Update/Details/index.html#1-2 (USA TS).............

eBay Top-rated sellers will earn top rewards: 20% fee discounts, exclusive promotion in search results for Fixed Price listings, exclusive ability to purchase Featured First, and a prominent Top-rated seller badge on their item pages.

Yes, why don't AUS power sellers get a 20% discount? Two sets of rules?

[got_a_minute]

Can anyone see any info on what is happening to Insertion fees for Books category for Basic Stores?

ATM it is 5c for 30 days with free gallery. They say media is staying the same but no mention of books.

Cheers

[bigbrickshop]

Yes, two sets of rules. And I hope they keep it that way. US sellers pay higher FVFs than Australian sellers in most categories so even if they get the 20% discount they are still paying more than we are.

http://pages.ebay.com/help/sell/storefees.html

[bigbrickshop]

Can anyone see any info on what is happening to Insertion fees for Books category for Basic Stores?

ATM it is 5c for 30 days with free gallery. They say media is staying the same but no mention of books.

Cheers

Books are part of the media category.
Books, Music, Movies, TV Shows or Games

[*sparklz*]

I got a survey 2 days ago and one question was asking as a powerseller are you happy with the benefits you get.

My reply What benefits?

We still pay the same to list, we still pay the same FVF, we also pay for a store, sales reports and to date never got any benefit as a PS.

I would like to see a PS get cheaper fees to keep the incentive there to keep the PS status.

[lozs.loot]

Yes, two sets of rules. And I hope they keep it that way. US sellers pay higher FVFs than Australian sellers in most categories so even if they get the 20% discount they are still paying more than we are.

http://pages.ebay.com/help/sell/storefees.html

Thanks for that, I feel a bit better now 🙂

[lozs.loot]

I got a survey 2 days ago and one question was asking as a powerseller are you happy with the benefits you get.

My reply What benefits?

We still pay the same to list, we still pay the same FVF, we also pay for a store, sales reports and to date never got any benefit as a PS.

I would like to see a PS get cheaper fees to keep the incentive there to keep the PS status.

Yes I agree, it takes a lot more effort to avoid negative feedbacks. But I honestly would prefer a cut in the listing fees for featured stores, or if you list over 500 items. I pay nearly as much in fees (with paypal as well) as I profit, so any real discount would be appreciated.

[electronicswarehouseaustralia]

I am all for the new Top Rated Seller program as it should benefit good sellers like myself and improve my search rankings. And I have maintained far above average DSR's to achieve Top Seller status for years and maintained 100% Feedback since 2002 which I am extremely proud of.

You can now imagine my horror to discover that I have just lost Top Rated Seller Status due to receiving 10 low DSR scores for shipping time due to Australia Post misplacing at least 20 of my orders that did not turn up for 2 weeks.

My Seller Dashboard shows 0 Negative Feedbacks in 3300 feedbacks over the last 12 months. My DSR's for all other categories are at 4.9 with only one other low rating for an items not as described.

I pride myself on providing the best service on eBay and welcome these changes but how fair can it be that I get penalised for something that was out of my control thanks to Australia Post.

What bugs me also if a customer does leave a low DSR I have no idea who it is from so if they are unhappy how can try and sort it out? At least under the old system if a customer left a negative feedback I knew who it was from and I could contact them find out what there problem is and fix it.

Now I am just left with an unhappy customer and have no idea who or how to fix the problem.