on 17-07-2011 03:49 PM
on 26-07-2011 12:52 PM
Yes, two sets of rules. And I hope they keep it that way. US sellers pay higher FVFs than Australian sellers in most categories so even if they get the 20% discount they are still paying more than we are.
http://pages.ebay.com/help/sell/storefees.html
on 26-07-2011 12:54 PM
I am all for the new Top Rated Seller program as it should benefit good sellers like myself and improve my search rankings. And I have maintained far above average DSR's to achieve Top Seller status for years and maintained 100% Feedback since 2002 which I am extremely proud of.
You can now imagine my horror to discover that I have just lost Top Rated Seller Status due to receiving 10 low DSR scores for shipping time due to Australia Post misplacing at least 20 of my orders that did not turn up for 2 weeks.
My Seller Dashboard shows 0 Negative Feedbacks in 3300 feedbacks over the last 12 months. My DSR's for all other categories are at 4.9 with only one other low rating for an items not as described.
I pride myself on providing the best service on eBay and welcome these changes but how fair can it be that I get penalised for something that was out of my control thanks to Australia Post.
What bugs me also if a customer does leave a low DSR I have no idea who it is from so if they are unhappy how can try and sort it out? At least under the old system if a customer left a negative feedback I knew who it was from and I could contact them find out what there problem is and fix it.
Now I am just left with an unhappy customer and have no idea who or how to fix the problem.
on 26-07-2011 01:53 PM
What bugs me also if a customer does leave a low DSR I have no idea who it is from so if they are unhappy how can try and sort it out? At least under the old system if a customer left a negative feedback I knew who it was from and I could contact them find out what there problem is and fix it.
Now I am just left with an unhappy customer and have no idea who or how to fix the problem.
on 26-07-2011 03:07 PM
on 26-07-2011 03:09 PM
on 26-07-2011 03:12 PM
on 26-07-2011 05:09 PM
on 26-07-2011 05:30 PM
on 26-07-2011 05:37 PM
on 26-07-2011 05:59 PM