on 29-01-2022 12:32 PM
Hi,
All my listings are for postage within Australia only
I had a buyer from France make me an offer which I now want to accept.
I am trying to send him an invoice as he has agreed to pay the postage but when I try and send it I am getting this message - You haven't specified postage to the buyer's location. Please verify the postage options before submitting the invoice.
Is this because I specified Australia only? How do I fix this?
Thanks
Erika
29-01-2022 02:50 PM - edited 29-01-2022 02:54 PM
As an alternative you can create a separate/new listing which is just for the postage only. You can then send the link to the buyer.
How much have you charged the buyer for postage? Hopefully you are sending as tracked. If it's the magazine you sold, I think it goes in the large letter registered envelope for just under $30.
Just as an aside, France is one of those dubious countries in regards to postage. Lots of issues and items that go "missing". Often delays at Customs and within the postal system itself, so buyers are quick to open cases.
on 29-01-2022 03:40 PM
Be aware, France has implemented new covid restrictions, and AP advises deliveries to France are likely to be delayed. By shipping to France at this time, there is a high risk you will lose your item, payment and postage cost.
on 29-01-2022 03:55 PM
Just to add, current estimated postage times to france
Express post 15 - 20 Business days
Standard 20 - 25 Business days
NOTE 1: Signature on delivery not available due to covid
NOTE 2: Additional delays to this location can be expected due to covid