problem getting a refund from the buyer

[leeann-muldowney]

hi I have been in contact with this buyer since the 31st dec about getting a refund as for myself his advertising was very misleading. he said he was happy to refund. he received the item. He then told me I had to go via PayPal which i did. PayPal told me I need to go through the Merchant as this would be quicker. I told him this & he told me no, I had to go via PayPay & open a case. I did this & I know they contacted him & i did not hear from him for a week or so. I contacted hism & told him I know they contacted him & why is it taking so long for my refund. He said Ebay will automatically pay me. that was over a week ago & still have not received nothing. My purchase was  order Insta 360 ONE R Insta 360 Price AU$549.99.

im sure you can access all of my messages to him. I feel he is giving me the runaround.

regards,

Leeann

[katistrophik]

You have already sent the item back I take it as you said he [I assume you mean the seller] has received the item.

Before doing anything else read the procedures in this link for buying

https://www.ebay.com.au/help/buying/buy-now/buying-works?id=4002

You never send an item back to a seller without going through the correct channels. If you have opened a paypal case you should receive the refund but paypal will want proof it was sent back, have they contacted you at all.

Sorry if I am completely wrong but your post is extremely confusing.

[leeann-muldowney]

sorry it seems confusing. & i actually thought I had contacted Ebay to rectify this. I obviously didnt know it was a members board, I rarely purchase on ebay or have ever need ebay to intervene. But yes he did reply he received the item back & it did have a tracking number. he also agreed to refund. I will contact Paypal again to follow up. thanks

[katistrophik]

You are welcome, but please read all you need to know in the buying link I gave you, and always check feedback, as Lyndal said, your sellers FB is not great