Transaction ID REMOVED
In October 2018 I purchased a battery, item ID REMOVED which I returned in November. The battery, return ID REMOVED, was posted back to the seller on 5/11/18 and delivered by APO at 1.00pm on 9/11. The deadline set by the seller was 13/11.
Initially Ebay rejected my claim for a refund claiming I missed the deadline. When I disputed the decision the matter was referred to Paypal who, to the present moment, are stalling on the matter of a refund, asking constantly for more information but not progressing my claim.
The latest email advises me to contact the seller. Why should I have to contact the seller? If there is absolutely no other way to advance my claim could you supply me with the address details. The seller supplied me with the following address in order to return the battery:-
Receiver Zhoujun Li Unit 2/38 - 40 Little Boundary Rd Laverton North Victoria 3026 RMAA001-181103-0006
I have previously supplied you with a copy of the APO receipt and tracking number which supports my claim that the battery actually was posted and delivered within the prescribed time.
As a customer of Ebay, I am asking for your help and advice as to how to resolve my claim. I presume the seller is TST-Power but my email in December to them at REMOVED has not received a reply.
Denis Tyrer
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