eBay

suburb_20

Hello An item I ordered and paid for last November has not arrived depite emails from ebay and another entity saying it has been sent, and despite my numerous emails to ebay (to most of which I didn't receive a reply). Please do not ask me for order or other refence numbers; my name is sufficient to find and follow the audit trail. What say someone at ebay gives me a telephone call - that would be a nice change from the indiffence shown to date. Thank you and kind regards, Martin Butcher

matgilber-6

How do I update my credit card details for buying?

first*time*caller

How many days does a buyer have before they have to pay for an item they won in an auction?

quinzeh

Seller was paid for item that he never had and never delivered, which was then followed up by a fictitious Startrack Tracking no. 1VCZ00008973, confirmed by Startrack to be non-existent This was supposedly a replacement item for the first. I suspect it was his way of getting the open call closed. Again no goods received. Seems like a lot of hassle for $160. That was supposed to be sent by Fastway couriers who show that the item was delivered to and signed for by me - again, utter nonsense. I have 6 witnesses to attest t this fact. It was in actual fact delivered/returned/never sent/ to BEST POOL SUPPLES, whom I isubsequently contacted and was informed that it was a scam. Ebay themselves have chosen to ignore these facts and said no refund ,case closed, without explanation. I have of course appealed the decision, but feel there will be no justice done by the anonymous,faceless culture that is ebay. A claim has also been made with PayPal - case still under review. So, apart from going on all the social media sites to vent my frustration,what next?? My answer to my Fastway query: our enquiry has been updated. To add additional comments, please reply to this email. Tracking number: JF0000791578 Fastway Couriers Northern Rivers (Fastway Couriers AU) Jan 16, 10:00 AEDT Please contact the sender of goods. Best pool supplies requested item to be returned to them. Kind regards, Fastway Couriers Northern Rivers Jan 14, 10:28 AEDT Hi,please explain... parcel not delivered to me. Fastway infrormation: Fastway Couriers Northern Rivers (Fastway Couriers AU) Jan 14, 09:22 AEDT Thank you for your recent enquiry, the goods were returned to sender.Best pool supplies. Kind regards, Fastway Couriers Northern Rivers

andreaschuck30

I made a purchase on the 6th of January, charged by paypal and did not receive yet. Andrea Schuck

angus6411

There is a number of sellers claiming there product is located in Australia NSW but when you check out ther site they are located in China. Mail from china is so slow you need to order months in advance, some times there product arives other times it gets lost in transit. I ordered parts thinking they were located in Australia as the advertisment said only to find out later they in China & they have not arrived. Something needs to be done to stop false advertising so people can make an informed decision as to where they buy from.

1918andrewjohn

I have closed a dispute because the seller has been totally un-coperative. He has not replied to my email regarding him paying for return of a typewriter. I refuse to pay the return costs which means that I will be $150.00 out of pocket. I am left with a typewriter which is not in working order. Ebay have been less than supportive in my claim and have had feedback from me. As a buyer I was totally disadvantaged. Andrew Lyle

hupp6142

I am trying to use the ebay voucher I received via email and whne applied it says voucher is invalid. I linked my paypal account and it is having the same email address as my ebay account. Both are registered for Australia. Need help to use my voucher.

kerryllawrence

The 4 I have received have been either 3 or 5 hunred Meg NOT 128 Gig, I have been told I will receive one refund so far, can you please get me a refund for all 5. Please remove this seller from E-Bay

zforce1106

Purchased an AU Portable 6880 Ah Car Jump Starter Power Bank 4USB Backup Booster Charger 12V in 2017. The unit was charged and recently when trying to use it to start a boat motor it was discovered the wiring connection is incorrect and/or the device is missing the connection between the power pack unit and the battery clamps. The same applies to the tyre pump device ie. at the end of both the battery clamps and tyre pump unit there is a dual 2 female pin connection with no way of connecting them to either unit. I realise this goes back to the purchase in last half of 2017 and only recently it was needed in an emergency situation. Could you please advise how these units can be connected as I believe there is a cable(s) missing or they are not designed to Australian standards. I look forard to your response. Best regards Bruce Smith

synat_40

How can I print a copy of invoice of item purchased last year on eBay?

bricklemacho

I recently purchased a VCR from a seller on eBay. I received the VCR and when testing item it failed to work (original listing claimed to work). This is the first time this has happened to me (been on eBay since 2005) I contacted the seller and they have agreed to send a replacement and do not want the original item returned due to postage costs. A replacement unit was sent yesterday, but no tracking number provided. All communications have been polite and pleasant and through the eBay message system. The seller appears very reputable (100% positive feedback), but I have some friends saying that I should open a case with eBay as if a replacement unit doesn't arrive I am not protected. Is the eBay correspondence with the seller sufficient protection if I need claim a refund later (how long do I have to claim a refund), or do I need to open a case with eBay? In case it matters the item was purchased through PayPal. Regards, Brickle.

toledo22chocolate

May your future always have silver linings Love Forever I put the REMOVED instead of REMOVED with Thanks

danozman1

Dear eBay, Along with so many other offers/vouchers, I received a 10% off post Christmas voucher along with a corresponding code that I could use on any item. Earlier this week, I went through with potentially purchasing an item and put in the code, for the first time, to see if it would actually work. However, due to budget constraints, I changed my mind at the last moment. I initially too wanted to see if it would work. The code was valid until the 16th January and I hoped to genuinely use it before that time after my next pay day. However, your initial email offering the discount has genuinely disappeared. I assume that may be a process after the code is used, however I did not use it. For the life of me, the email offer has ceased to exist. Please check my purchase details and it wil verify I have not used the discount yet. Therefore, I write to ask please that this 10% discount be reinstated since I genuinely want to purchase an item before mid-January. My Username is DanOzMan01 and my ideal email is REMOVED so please reply via this address. Actually, I'd prefer it. Many thanks, Daniel.

jazz1830

When searching for Outboard Motor one seller in Queensland, Australia seems to control your website & no other listings by private sellers appear !

siouxsie-sioux57_7

Hi, Why am i unable to purchase Travis Easton The Prom? Every time i try a message in red comes up which doesn't make sense. Error code 70226. Please help. I really want this item. Cheers Carolyn

1130tonym

Why is the import charge so highfor this item I just bought? Shouldn't it be 10% as it says in the item ad? In which case that should be GBP2.75 and not GBP6.48 Item (1) GBP 27.50 Postage GBP 12.96 Import charges GBP 6.48 Order total GBP 46.94

bowlsnuts

As the heading say's, i wanted to leave a number with a seller re questions and was not allowed, it took days of waiting for replies when i could of had it all done in a day payed for and picked up

mapow20

I got an email from ebay saying I have not paid for an item, I checked my bank account and the money has been paid. Canyou let me know if this a hoax or what has hapened to my money. Regards Michael Powell

imf_electronics_australia

I think we all know that there's no such thing as a free lunch and postage is exactly the same as it's factored into the asking price of an item. Basically "Free Postage" is a false and misleading statement and it should be changed to "Postage Included".

126lexy

I had a vourcher that last day was today. I cannt find it.

snoopytherat

I will never use "Click and Collect" again. eBay say seller provided tracking. Yes after I had waited almost a week after an item was due to arrive and I asked where it was. It was supposed to be delivered to Woolworth's pre-Christmas as I was busy at work and click and collect always worked before. The seller claimed the item was posted and delivered. According to Woolworths they never received and as such I never received an email or text message. The receiver according to the tracking information is not a Woolworths employee. So eBay rules are it would be returned to the seller after not being picked up. I asked the seller if he received it back. No response to that question. So $60 out of pocket. A month down the drain waiting for an item that didn't turn up. Seemingly because the address I gave was Woolworths and the seller supposedly delivered it .............. but it didn't get to me !! eBay response. "We're sorry you had a problem with your purchase. However, the seller provided tracking information that shows the item was delivered to your address." (I don't live at Woolworth's). "After reviewing all the details of this case, we've determined that you won't receive a refund."

betstewar43

I ordered a book through eBay from within the same state as which I live. It had an estimated delivery of about 3 weeks, but I expected it sooner. After two weeks of not receiving it, I contacted the seller, with no response. I waited until the end of the estimated delivery time and when I did not recieve the item, I requested a refund, which eBay declined as the seller provided a tracking number (which I had missed earlier). The tracking number indicated the parcel was delivered to the same suburb in which I live, so I called the postal service. The postal service was able to tell me that the item was sent to someone else and at a completely different address, which made me suspicious that the seller provided me with a fake tracking number. The postal service would not provide me with the address or name of the person it was sent to, stating it was a breach in confidentiality. The postal service could only provide me with a statement to say that the item was delivered to the correct address it was intended, just not to me. This was not enough evidence for eBay to provide me with a refund. This made me really upset, because it seems as I have been scammed. I am attempting to get a refund from PayPal, but am concerned that they will have the same response as Ebay. What can a buyer do in this situation???? I am nervous about buying on ebay in future!!!

Anonymous

I recently ordered an item and realised later that our old address war still being used. How can I advise the sender of our new address?

kamibucze0

I bought Item that is not original one but it should be original and brand new (no warranty, no box, no manual and after I checked with original one from store weight and all labels are different, logo is different, moreover it's in poor condition lots of screatches and logo is fading already. Now Seller is telling me that if I want a full refund I have to send it back on my own cost and once he will receive it he will pay me back for the product excluding shipping fee. I don't believe that it is fair as I was scammed. this seller is selling a lot of thease products and there were already few complains in terms of authenticity. What should I do in that case now? I have lots of photos showing that it is fake

theeggman*2012

Can I use gift cards in conjunction with an ebay discount?

magpie3911

Good morning, how do I purchase more than one item from the seller. It says 12 availabe but doesn't have the drop down box to put in a quantity. Thanks

6161ron

click on type and it filters to that type

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