zain5700,
Do as go-tazz has said, and everyone else on this thread has said. We all want you to get your money back; it's horrible for you to be in this situation.
You have made a mistake by opening a case with eBay and with PayPal. This has caused the eBay dispute to close automatically.
However, you may be able to talk eBay Customer Service into opening the case. You will have to be ultra-polite and explain that you didn't know that you could open a case only with one or the other - that you thought it was just reinforcing your dispute, rather than opening a second dispute.
Explain that the seller is confirmed as a scammer. Refer them to the thread where another buyer found out that he too had been scammed by the very same seller. The thread (which go-tazz posted in the first reply) is here. (Full thread URL: https://community.ebay.com.au/t5/Buying/Aus-Post-parcel-says-quot-delivered-quot-but-I-received-noth...)
eBay's "Have us call you" option is by far the best way to get in touch with eBay. (Emails are useless, for a number of reasons, but primarily because the responses, when they are finally sent, are bot-generated.)
eBay say: We'll call you at the phone number registered to your account, or you can enter a different number.
We’re available from 8am to 10pm AET, 7 days a week.
Make a note of the person to whom you're speaking. If you can, record the conversation (but of course get the rep's agreement). Note time and date of conversation. Note substance of what is discussed.
As the call concludes, before you hang up, confirm the details in summary with the rep. For instance, "You agree that the account from which I bought was a hijacked or compromised account, is that correct?" eBay CS: "Yes, that's right." You: "I am entitled to a full refund, do you confirm that?" eBay CS: "Yes." YOU: "And my refund will be processed within x days, is that correct?" eBay CS: "That's correct."
If the eBay CS rep doesn't agree to a refund, ask if you can talk to a supervisor, and explain (again, being ultra-polite) that you would be contacting the Financial Ombudsman if a refund isn't forthcoming, and that you understand you would be making the claim against PayPal (as they are the financial services provider), and PayPal would of course then seek to recoup their loss from eBay. Don't make it a threat; rather, explain that you would honestly hate to have to open a dispute with the FOS as it is a messy way to resolve the problem.
Explain that the delivery address which the scammer used is not correct; that is in fact part of the scammer's method.
Explain that the item was not sent with signature on delivery, and that this negates the seller protection for this scammer (under eBay's Money Back Guarantee).
If you take the proper steps, there is protection for you. You can call eBay right now. Please do that, and let us know how you go. Everyone here wants the right outcome for you.
