@countessalmirena wrote:
Several studies reveal the horrifying truth - that most people really do not read those terms & conditions, even though they should.
I don't think it would be too difficult for eBay to clarify the voucher's being able to be used only once. Something like this would be just that extra head's-up to people who tend not to read T&Cs:
Enter code at checkout to redeem. Hurry, your single-use voucher expires 23/11/2021. Terms and conditions apply.
AFTERPAY10
When a buyer can misinterpret something like this unless they've already read the terms and conditions, it helps to make the buying experience as simple as one can.
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Great suggestion!
When I read the opening post, I guess my first impression was-Didn't they realise most vouchers on ebay do tend to be one use vouchers? The answer of course is no, they didn't. I've used vouchers before, I have hung around the forum long enough to read about them too, so some knowledge sort of seeps in and it can be easy to forget that this isn't the case for all buyers.
Even those who do have a quick look at T&C's weill rarely diligently read every word. They will read as far as they think they need.
I read the T&C's. It is true that it is clear in #5 that the voucher can only be used once.
But the thing is, there are 18 T&C's.
And one thing I learnt in my teaching career, dealing with both students and their parents (and staff too, if we're honest here), is you can never make anything too simple. In fact, you need to make things as clear and simple as possible and then repeat them another way if you hope to have everyone on the same page.
I'd like to see the bit I highlighted in red as part of the ad when they first offer/advertise the discount to buyers. Right at the start. Then customers could click into terms and conditions to read up further.
I don't think it should need to come up as a 'warning' when the customer actually used the code, it would be better right at the start.
