on 08-05-2018 09:46 PM
Hi I recently made a purchase from a seller with 11,000+ reviews and around 98% positive, it was also listed as an eBay top seller. The item location was given as Sydney and I even messaged the seller to confirm. The seller did not provide a tracking number and the shipment has not arrived after 11 days, even though I live in a metro area in Melbourne and I usually receive things from Sydney in 3-4 days at the most.
However, I have an AusPost account and today received an email that I have a parcel coming, the sender is listed as “startrack int c/o aukeys”. As this has been my only recent purchase I think it is the item I was expecting and this makes me suspect that the seller just lied to me and is sending the item from abroad. Has anyone else had a similar experience? Any ideas how best to proceed or confirm my suspicions?
on 09-05-2018 12:49 PM
on 09-05-2018 01:04 PM
@sabbirissocoollike wrote:
It does have the money back guarantee tag so I assume Im safe there. Also, it would be against consumer law in Australia, and according to this article below I think eBay says clearly its not allowed,
https://www.ebay.com.au/help/policies/listing-policies/item-location-misrepresentation-policy?id=424...
As I said the only way to get a refund is if it's an "item not received" case or an "item not as described" case.
The seller gets around the location part by having warehouses in Australia, even if most (or all) of their items are posted from overseas. eBay Australia will claim the location misrepresentation is eBay China's problem - and eBay China will do nothing about it.
It's been going on for years now, and is not going to stop anytime soon because eBay makes money out of it.
on 09-05-2018 02:22 PM
large volume seller, want to know if they are shipping from china, check their feedback, if they are pretending items are in australia when they are actually in china you can bet a few buyers have left feedback saying so.
check negatives first.
on 09-05-2018 02:34 PM
@sabbirissocoollike wrote:Hi I recently made a purchase from a seller with 11,000+ reviews and around 98% positive, it was also listed as an eBay top seller. The item location was given as Sydney and I even messaged the seller to confirm. The seller did not provide a tracking number and the shipment has not arrived after 11 days, even though I live in a metro area in Melbourne and I usually receive things from Sydney in 3-4 days at the most.
However, I have an AusPost account and today received an email that I have a parcel coming, the sender is listed as “startrack int c/o aukeys”. As this has been my only recent purchase I think it is the item I was expecting and this makes me suspect that the seller just lied to me and is sending the item from abroad. Has anyone else had a similar experience? Any ideas how best to proceed or confirm my suspicions?
Sometimes sellers are selling items they don't have or own. They have items despacted from another location. Many high volume sellers don't even have any of the stock on hand. You click buy-it-now on one of their listings and they then order from a supplier who then ships to you. Sometimes they supplier they order from has run out of stock and then it goes to back order. That means the buyer waits longer. So seller may very well be in Australia but items being ordered from a supplier in China or even Peru.
on 09-05-2018 02:57 PM
@lyndal1838 wrote:
@1ozy wrote:
Even though Ebay policies state you must own an item before listing it these sellers seem to get away with it.
The other type of sellers is those that list actual store items and then go purchase the item once you paid for it. Totally illegal but they it and I have caught a couple sellers out as those items where dearer in the store due to not being on special anymore and the sellers excuse was it was not available because the item price had gone up. So if he had the item how could the price have changed. Common sense no.Would you care to show where ebay says you must own an item before listing it for sale?
If it were true then can you explain why ebay is OK with sellers who dropship?
There are also no rules about where a seller sources the items that they list. If they want to go into a store and buy something and list it on ebay then good luck to them. If you are referring to the hall table that came from Kmart then the seller did nothing wrong.....the same unbranded table was listed by several sellers at higher prices and no-one complained about that. The buyer was just annoyed that the seller made a profit by having the table delivered direct from Kmart.
Sorry Lyndal. 3rd parties are not allowed.
09-05-2018 03:07 PM - edited 09-05-2018 03:10 PM
How is it different to dropshipping which is allowed?
Edit.....and what about the DVD and book sellers who have things shipped direct from Amazon or other overseas businesses.
on 09-05-2018 03:13 PM
Maybe ebay are not losing out on as much $$ from fees in those situations?
on 09-05-2018 03:17 PM - last edited on 09-05-2018 05:53 PM by gewens
@sabbirissocoollike wrote:
[...] its an electrical item that noramlly has a long warranty and I dont trust an overseas seller to honour it and also as I dont like being lied to.
@sabbirissocoollike, the seller information states:
Based in China, REMOVED has been an eBay member since 14 Aug, 2010
on 09-05-2018 04:59 PM
@lyndal1838 wrote:How is it different to dropshipping which is allowed?
Edit.....and what about the DVD and book sellers who have things shipped direct from Amazon or other overseas businesses.
Don't kill the messenger I haven't got a clue.
But I bet Digi knows.
on 09-05-2018 05:02 PM
Yes, I am sure Digi knows.....is there anything the lovely Digi doesn't know?
I just cannot see how one is allowed and the other is against policy.