Compensation from seller,

[elite_brick]

How can I get compensation from an item I bought on eBay for $500? The item stated the stickers were in "good condition" but they are in an appalling state; when I asked the seller to cover the replacement cost for a new sticker sheet he is refusing. I want to keep this item but I also want some compensation to cover the cost to replace the stickers which are $124.22 at their cheapest and I asked the seller only for $80, he is refusing to acknowledge that he delivered me an item that was not as described, instead insisting that it is despite photographic evidence and quotes from his item's description.

[davewil1964]

Best offer, so the OP already got $100 'compensation'.

[k1ooo-slr-sales]

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@k1ooo-slr-sales wrote:

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@imastawka wrote:

Interesting point.  Listing quotes postage, but fb says quick pick up.

If it was pick up, surely all problems should have been noticed then.

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yep, inspect at pickup, mention any discrepancies in the item listing description, negotiate on the spot.  No need for sending messages or photos if everything is sorted at time of pickup.

How can I get compensation from an item I bought on eBay for $500?

I’m confused about the price though.  The Opening Post says $500, but the listing says sold for $600.  Wondering if the price was negotiated down by $100 at pickup, OR, are they expecting compensation of $500?

elite, I am only raising these points so that we can get the full story.  It is always hard to offer advice when information has to be extracted or is provided in a trickle down fashion.

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davewil is correct.

I looked at completed listings for that seller and it showed the price was Best Offer accepted.  My confusion was caused by looking at the actual listing (via feedback left link) where it showed as Sold for $600.

[k1ooo-slr-sales]

also, if the listing sold at 5.10pm on the 23rd it is highly unlikely that it would be posted and received by close of business on the 25th, so it must have been picked up.

In that case, the item should have been inspected at time of pickup.  If it wasn’t as described it should not have been taken, especially a $500 item.

My guess, and this is only a guess, the OP got someone else to pick it up for them.  They know their stuff, and wouldn’t have accepted the sticker condition without saying something at pickup (I say this based on the tone of their posts, and the removed feedback).

Regardless of who picked it up, for pickup items you always inspect at pickup and sort out any differences of opinion regarding condition.  If agreement is not met with the seller the buyer should walk away without the item.  Even if they paid by PayPal they can receive a refund of their payment on a pickup item for Item Not Received, and if they took cash with them then don’t hand over the cash.

[elite_brick]

You misunderstand, the item came disassembled in many, many plastic bags full of hundreds of parts when I picked it up, when I got home it took me a couple hours to get through everything, finally finding such bricks that in now way I could have known were with dmage and not as described when picking it up.

[elite_brick]

That was not compensation, it was simply lowering the price because of this item being released 9 years ago its value now for used is 450-550, but only internationally so naturally add another 50-100 for shipping, which is why I bought for 500 locally.

[k1ooo-slr-sales]

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@elite_brick wrote:

You misunderstand, the item came disassembled in many, many plastic bags full of hundreds of parts when I picked it up, when I got home it took me a couple hours to get through everything, finally finding such bricks that in now way I could have known were with dmage and not as described when picking it up.

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thanks for coming back and clearing that up.

I will declare that I don’t know much about LEGO.  This is not a criticism, but it amazes me that someone would pay $500 on a pre-loved LEGO item without seeing it assembled to ensure all the bits are present, and has been accurately described.

[padi*0409]

slr, i don't buy LEGO either, but if I was buying anything for that sort of money and picking it up I would be damn sure that it was "as described", sorry OP but I don't see that you had any grounds to go after the seller when you, after inspecting your item and accepting it turn around and complain that it was not what you expected.

Spoiler

And where did that neg go anyway......................rolmfao.

[elite_brick]

I don't think you understand, mate. the item came disassembled in many, many plastic bags full of hundreds of parts when I picked it up, when I got home it took me a couple hours to get through everything, finally finding such bricks that in no way I could have known were with damage and not as described when picking it up.

[springyzone]

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@elite_brick wrote:

I don't think you understand, mate. the item came disassembled in many, many plastic bags full of hundreds of parts when I picked it up, when I got home it took me a couple hours to get through everything, finally finding such bricks that in no way I could have known were with damage and not as described when picking it up.

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I understand this & I think it is why paypal is going to cover pick up items as well? Isn't that what i read somewhere?

I know that in a perfect world, we should all inspect things thoroughly before pick up. I've never bought a $500 item but I have bought other pick up items & rarely examine them to the extent of checking out every last piece. usually the seller hands it over in a bag, or may open a lid to show contents but i tend to take them at their word and have to say I have never been disappointed.

Recently I bought a wooden train set & table for the grandson (on Gumtree so it wasn't as if the seller had to worry about FB) & was given a plastic box of the train set bits & pieces but I just took the box, never went through each piece. I was grateful to be given the free plastic container actually & when we did unpack, it was in as new condition.

Guess what I am saying is I think  it is possible to pick up an item & later realise some part is missing or damaged or not working as expected. Major things not so much, but smaller things.

Just as an aside: I'm a bit wary of something listed as 'good condition'. I shouldn't be, but we live in such an OTT world. I see it going in a sequence like:- excellent, as new condition: excellent condition; very good; good; fair; poor

So good puts me on the alert a bit. Shouldn't, I know, but in the ebay world of superlatives, it's not high praise.

[digital*ghost]

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@elite_brick wrote:

You misunderstand, the item came disassembled in many, many plastic bags full of hundreds of parts when I picked it up, when I got home it took me a couple hours to get through everything, finally finding such bricks that in now way I could have known were with dmage and not as described when picking it up.

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I'm not trying to be antagonistic, but at what point do you feel a buyer has no responsibility to inspect the goods they are purchasing, and that acceptance of the goods is at the seller's risk instead - eg if it takes longer than 2 minutes, 5 minutes, half an hour? 

Wouldn't it have been possible to just find a few of the pieces with stickers and look at those? If they are all so clearly in terrible condition, that would have become apparent very quickly, I would have thought. 

I understand there is obviously an issue with the seller's description and I'm not defending the seller for misdecsribing something, I just felt it was a pertinent question to ask.

I know wanting to inspect before purchase for goods such as these can (at the very least) be a little awkward, for some anyway, I always offered to wait and allow people to inspect the condition of each and every disc when I sold bulk DVDs for pick up, and was always surprised when people declined.