@sloanptwalter wrote:
I just found out the eBay guarantee is only 30 days
I don’t think this is good enough by the time messages are conveyed between buyer and seller the 30 days disappear very quickly
Is 30 days real buyer protection?
I think it should be 3 months
who agrees with me?
Most stores only give you 30 days too if you want to exchange or return an item.
Why would you think ebay should have to give more?
3 months is too long for one main reason-the ebay guarantee is not a warranty. It is not saying the item is going to work well for 3 months, all it is saying is if you don't receive the item in the estimated time or if it arrives damaged, you can make a claim.
It isn't even saying you have you contact the seller beforehand. If you do, as a courtesy, and the problem isn't resolved within the week, you go straight into a claim and you don't close it till you have your money back.
By the way, a seller saying they will 'send another one' is not a resolution, if you ever strike that scenario. If a seller says that, say no, I want a refund. If they say they have already sent off a second one, take no notice, open a claim anyway.
Now you know it is 30 days, you just make sure you open any claim within 30 days. Think of it this way, if a seller is delaying you with messages back & forth or even worse, ignoring you, then they are the ones at risk because you're in the driver's seat. If it isn't resolved quickly, you can open a claim. It is in their interests to solve it fast as I think the seller's account is affected if they have too many claims where ebay has to step in.
So if a seller is delaying things, what does it tell you? It tells you they are running the risk because they hope you don't know how ebay works and they can drag it out beyond 30 days and then you won't be able to claim. prove them wrong.
