@777artemis wrote:
Yeah, so the word may be in wide use but when you capitalise it and use it to list an item that is an exact copy of an item that happens to have that same brand name then you're probably trying to rip people off.
Anyway it seems I have my answer. eBay doesn't give a **bleep** about sellers ripping people off. I'll keep this in mind and choose to buy brand name products elsewhere from now on.
I agree with you. The part I found most objectionable was when you said they have the exact same photos as from the TrippNYC website. That's blatantly trying to piggy back off the better known brand.
They may not have broken the letter of the law but in my opinion, they have broken the spirit of honesty.
I don't believe English is their first language, even if they are based in UK. Cast your eye over their comments about feedback in the description. I've only ever seen that sort of language used by Chinese sellers. I wouldn't be at all surprised if they have their stuff made in China.
The answer to your question about if ebay cares or will do anything about it, the answer is pretty much no, but it depends on where the seller is based. Any seller based in China is able to pinch photos from authentic websites with impunity. I've seen it done.
However, as your seller is based in UK, they have had to be careful about it. They have used the name Tripp in their title but not TrippNYC & they have labelled it as their own brand in the item description.
There is a lot of this type of thing that goes on on ebay, we see quite a few complaints similar to yours & ebay has introduced an authenticity program for some items eg brand name sneakers, in order to overcome some of it. So yes, they know it is an issue with some listings but your seller has manage toi mislead without actually breaking the 'rules', so to speak.
When trying to buy authentic brands of anything on ebay, be cautious, be super careful. Go through reputable companies or authorised sellers. Otherwise go directly to the websites.
One thing that did concern me and I hope you won't take offence here, is you seem to be unfamiliar with how ebay works in some instances. You seem to be selling quite a bit. I can see you are not a huge seller, but you'd fit into small-medium range, not a newbie.
Yet you said you didn't realise opening a paypal claim at the same time an ebay claim was open would result in the ebay claim being closed.
And you said the seller told you that you would be up for all postage return costs. That is true for change of mind (which is all the seller will admit to), while you are claiming the item is fake. When an item is not as described, the seller is up for all return costs.
I am not sure you can win the case for 'fake' for the reasons we have outlined. However, if there was any fault at all in the garment, you could claim for that. You say the stitching is poor. If you can find any faults eg loose loops, missing stitching, make your claim based on that.
Also as you are a seller, maybe read up on all the terms and conditions or else just stick around on this board and read threads from time to time because although you may never have struck trouble before, you could in the future and it would be useful for you to know exactly how ebay works when or if things go wrong.
