Fake product on eBay legality?

[david1088bns]

I bought a fake  iphone glass back cover  on  e B a y   the seller advertised it was a genuine product ,I would like to know if I am obligated  to pay for return postage to get a refund?,there are other buyer who also clamied the product was a fake and it does not function properly.Attached is a photo of the original product and the fake is on the right hand side.

David

[david1088bns]

I bought a fake  iphone glass back cover  on  e B a y   the seller advertised it was a genuine product ,I would like to know if I am obligated  to pay for return postage to get a refund?,there are other buyer who also clamied the product was a fake and it does not function properly.Attached is a photo of the original product and the fake is on the right hand side.

David

[robinsonmarineparts]

Any way to answer your question it's best to listen to members with runs on the boards, not someone with a hidden agender.

[cq_tech]

Are you aware that 90% of new car components these days come from the same third-party suppliers? Quite often the only difference between many "genuine" GM, Ford or Toyota parts is the box they come in, as most of them were made by a totally different manufacturers who supply parts for all of the car makers, many of which are in fact identical. You clearly have no idea that there's a world of difference between high quality non-genuine after-market parts and counterfeit parts which are cheaply made dangerous junk.

[muppet_detector]

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@iamanark wrote:

From Hyundai web site:
.
Such low-quality parts may not meet Australian Design Rules and putting them in your Hyundai could affect the warranty
.
From the Volvo web site:
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And only genuine Volvo parts are guaranteed to offer the right quality and give you the right prerequisites for profitable operations. Saving a few dollars can cost a fortune!
.
From the Ford web site:
.
Because Ford is a vehicle manufacturer, we are required to meet Australian Design Standards. As non-genuine part manufacturers only produce parts, they are not obliged to meet these standards. With Genuine Ford Parts you can be assured of the highest standards of quality, fit and finish.
.
ETC ETC ETC
.
Non genuine/counterfeit products are usually junk

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Would it be possible that these manufacturers say these types of things on their website to scare customers into only using their product to ensure ongoing sales?

In some situations, I am sure that what they say is true, but is that the same for all?

I think it is fairly well known by now, that whilst very warmly encouraged to return your car to the Dealer for the after sales service, that even for warranty, this is not essential.

Of course there is a risk of receiving junk when using non genuine parts (though my last genuine oil filter was pretty shabby and it was sourced direct from the dealer), but I do think it is a bit harsh to put all items under that banner. I think with careful research and expertise, good quality substitutes can be sourced.

[david1088bns]

Hi

Thank for your information.I have escalated to a claim via PayPal but the seller expected me to pay for return postage because it is stated in the ads,buyer must pay for return potage.I have told the seller that only if the items was genuine but he does not agree.PayPal is waiting for a return reciept with tracking numbers from .I felt cheated by this seller!!!

David

[david1088bns]

Hi

Thanks for your information,The seller advertised it was genuine and I trusted them on good faith.The item does not function properly The photo clearly show that the fake was very dodgy made!

David

[modestbods]

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@muppet_detector wrote:

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Would it be possible that these manufacturers say these types of things on their website to scare customers into only using their product to ensure ongoing sales?

I think it is fairly well known by now, that whilst very warmly encouraged to return your car to the Dealer for the after sales service, that even for warranty, this is not essential.

Of course there is a risk of receiving junk when using non genuine parts (though my last genuine oil filter was pretty shabby and it was sourced direct from the dealer), but I do think it is a bit harsh to put all items under that banner. I think with careful research and expertise, good quality substitutes can be sourced.

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Three excellent points. although I would have included the following additions/amendments;

"...to ensure ongoing sales at grossly inflated prices for 'genuine' parts over the prices for the equivalent aftermarket/OEM part."

"...to return your car to the Dealer for the after sales service, at a grossly inflated cost to that of most other authorised (non-dealer) mechanics"

"...Of course there is a risk of receiving junk whether using genuine or non genuine parts"

[cq_tech]

According to the seller's feedback, of the 163 of these covers he has sold, including yourself, only 3 people have complained in all that time. It also appears that every other seller who sells these covers is flogging the very same component with almost no complaints so I'm wondering why yours is giving you so much trouble when everybody else's appears to be working just fine.

Is it possible you didn't fit it correctly? Anyway, that's beside the point. The problem you have is that as it only cost you $5.95, by the time you return it via registered large letter at a cost to you of $5.55 your nett refund will be a miserable 40 cents, less the cost of envelope, so unless you can somehow convince Paypal to waive the cost of return postage, you might as well just keep the thing and forget about it. You've already negged him so at this stage there's not much else that you can really do.

You could always give the Apple service centre a call and ask them how much they'd charge you for a rear cover, but I have a feeling you won't like the answer they give you. In fact, knowing Apple, my guess is that they'll insist on fitting it for you at some outrageous charge, so it would seem that your options are extremely limited.

[robinsonmarineparts]

One example of one of my aftermarket parts - 

1 x RMP new water pump impeller for Johnson Evinrude outboards

Replaces part  # 432941

2cyl  2/stroke

40hp  1989-2005

50hp1989-2005

Uses the plastic drive key!

Here in stock, in Queensland Australia.

Impeller Has A Life Time Warranty Against Defects

Guaranteed

Warranty Covered Here In Australia By Robinson Marine Parts

Robinson Marine Parts, the trusted name in outboard spares.

Can't be to shabby can it, i guarantee you will not get 1 minute warranty on that part Genuine.

[phorum_junkie*]

There is a vast difference between an aftermarket replacement part and an item that claims to be made by the original manufacturer with their name or logo on it.

[david1088bns]

Hi

Thank you for your comment but if you look at the cammera hole on the fake product, it is way out of alignment .After fitting the back cover the camera became very blurry and unuseable.Money is not really the issue here ,it is the princicles .I was misslead by the seller that this product was genuine  and you don't need to be a professor to see that it is a fake. I have two diploma in engineering and used  to set up machines that require 10th thousand of a mm accuracy so fitting the case wrong is no chance, as it require nearly zero level of technical skills.

If I have to return the product to get a refund that means the seller will win and I am ending up losing money without any product.If Pay Pal and eBay allow sellers to sell fake product and expect buyer to pay for return postage than they are just as devious and breaking the law as much as the seller, than Pay Pal would have not honor thier buyer protection policy in my opinions.

David