on 05-01-2022 08:57 PM
I recently won an auction and waited until the date that it said my item should arrive. I have contacted the seller and the purchase has been cancelled (for reasons that don't seem to add up to me). I have been given a full refund but I have been out of pocket for almost 2 weeks and there seems to be no way I can report my concerns to Ebay. On the resolution centre page that I got to, it just seems to get to a point where it says that because I recieved a full refund, I can't take any further action.
on 07-01-2022 01:40 AM
Yes there are consequences for both in the long run if behavior persists.
on 07-01-2022 04:17 AM
I think the days of bidding frenzies are gone...
There are still sellers who think that a low starting price is the best way to list. eBay's own advice pushes that idea. It's a false idea.
When it comes to sellers who mislead, no one likes the flavour of "I've been lied to". In terms of cancelling an item, though, as has been pointed out in this thread there are only three pre-set reasons for cancelling - and in many cases it means the seller has no option for to choose a reason that doesn't fit the scenario at all. If the OP's seller found they'd been burgled and one of the stolen items was the listed item, I suppose the closest reason for cancelling would be "The item is damaged or out of stock", but - again, as has been pointed out - selecting that reason for cancelling will result in the seller being metaphorically spanked by eBay.
That's not to avoid the fact that sometimes a seller may choose not to proceed with the sale, and will cancel the transaction with whatever reason they choose. There's no doubt that this can infuriate a buyer, particularly if it was a very good deal, or a rare item, or was just the right thing for whatever reason. The buyer could take the seller to court, but that may involve considerable costs and difficulties. It is almost certainly not worth it unless the purchase was quite high-value - e.g., the Smyth vs Thomas case quoted earlier.
Abiding by the same terms, you can imagine how chaotic it would be if every seller who has had a buyer try to cancel post-sale, or refuse to pay post-sale, would take such non-paying bidders to court to enforce the contract. It is just not practical... and in that spirit, many sellers will cancel the sale with the reason "Buyer requested cancellation" - even though eBay's own UA points out that a contract has been formed. For NPBs, I know that some sellers have become highly enraged with them, and would like to do more to stop buyers from failing to pay than simply issuing them with an invisible NPB strike and hoping that it will limit the buyer's ability to purchase on eBay for 12 months.
At any rate, enforcing a sale - even when it is a legally binding contract, and you'd really love that item at that low price - is very probably more trouble than it's worth, and may not result in the outcome that the buyer wants, anyway. In the same vein, as I've said, sellers by and large will decide it's not worth trying to enforce a sale when there's someone saying "I want to cancel", or refusing to pay. The pragmatic approach of letting it go may be best, especially if you calculate time, effort and cost to take it further.
on 07-01-2022 09:23 AM
@ful213254 wrote:It was won on what seems like a very good price for me a few days before Christmas (I don't understand why people on here think you can just ignore an auction result, can anyone post me a link to where it says in Ebay's rules that sellers can just ignore auction results if they choose). They just got back from holidays apparently and found the item had been stolen when they got home. I don't really understand why someone would set an auction to end after they had left for a holiday and not inform potential buyers, or the buyer, that they were going away and wouldn't be able to post the item.
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I'll call it out for what it is, most likely an outright lie and not a very good one. Sold at a too good to be true price and then just happened to be stolen? I'm not buying it.
The probable truth is they didn't get the price they were hoping for. I don't know why they delayed refunding, possibly procrastinating.
It doesn't sound like a very experienced seller or a regular seller, going on the information you have given.
So yes, it is extremely annoying for you, the buyer, but the most ebay can do really is see that you get a full refund within a reasonable time frame and that has happened.
Realistically, you can't force a seller to sell & send something so a refund is the logical way for ebay to go.
You can give feedback though. The seller may also score a defect for the cancellation, depending on the reason they chose to cancel.
I know it is aggravating but just put it down to experience and move on. With auctions, if something sells at an unreaslistically low price, just be aware that this can happen.
on 07-01-2022 08:08 PM
@4channel wrote:There are a couple of IDs on this thread that I do not interact with. I find it better this way. So if you see me on occasion not replying to clarify things further and correct some mis-info about me, this is why.
there are a couple of IDs on these boards that post false or misleading information. I question their posts when I see them as a way to expose the misleading information.
Mostly, they do not interact with me (probably because they have no defence of their erroneous posts).
So if you see me replying to a poster to point out errors they have posted, it might be worthwhile for others to ask the same questions I do as a way to hold the ignoring poster to account.
08-01-2022 02:36 AM - edited 08-01-2022 02:38 AM
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@ful213254 wrote:It was won on what seems like a very good price for me a few days before Christmas (I don't understand why people on here think you can just ignore an auction result, can anyone post me a link to where it says in Ebay's rules that sellers can just ignore auction results if they choose). They just got back from holidays apparently and found the item had been stolen when they got home. I don't really understand why someone would set an auction to end after they had left for a holiday and not inform potential buyers, or the buyer, that they were going away and wouldn't be able to post the item.
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@springyzone wrote:
'll call it out for what it is, most likely an outright lie and not a very good one. Sold at a too good to be true price and then just happened to be stolen? I'm not buying it.
The probable truth is they didn't get the price they were hoping for. I don't know why they delayed refunding, possibly procrastinating.
It doesn't sound like a very experienced seller or a regular seller, going on the information you have given.
So yes, it is extremely annoying for you, the buyer, but the most ebay can do really is see that you get a full refund within a reasonable time frame and that has happened.
Realistically, you can't force a seller to sell & send something so a refund is the logical way for ebay to go.
You can give feedback though. The seller may also score a defect for the cancellation, depending on the reason they chose to cancel.
I know it is aggravating but just put it down to experience and move on. With auctions, if something sells at an unreaslistically low price, just be aware that this can happen.
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Well a negative is an option that should be used to warn other buyers that a seller doesn't do the right thing and is possibly not-honest about what has happened. It can also force them to lift their game.
Talking about experience or lack of. Well, when I first started selling I was well aware of what a seller's obligations were and if I listed an item at a low price and it sold at a low price due to only one bid etc., I knew that the right thing to do is honor it. And I did!
There should be a tick box for sellers when listing. The words by the box should say something like .. .. ..
"Be aware that listing an item at a low price may result in the item only selling for a low price. The transaction should be honored. Do you agree?
This may solve some issues.
on 08-01-2022 08:50 AM
4channel wrote:
There should be a tick box for sellers when listing. The words by the box should say something like .. .. ..
"Be aware that listing an item at a low price may result in the item only selling for a low price. The transaction should be honored. Do you agree?
This may solve some issues.
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I think the trouble is, ebay tends to do the opposite, it encourages sellers to list items at unrealistically low prices to attract interest. Ebay will never include that first sentence in any listing advice to sellers, of that I am fairly certain.
The second sentence you would like to see included-'The transaction should be honored', I think is a little vague. In any list of seller expectations, I'd be inclined to say something more along the lines of 'Once an item has been paid for, you must post it to the buyer within your specified handling time."
I haven't looked but I would imagine something of that nature might already be in the instructions.
Part of the trouble, I suspect, is some inexperienced sellers either don't read the guides or don't fully understand them. They may assume that in an auction the price will rise or in some cases, I think they assume a buy it now price is a reserve.
There's no surefire 100% way to prevent human error but it would help a bit if ebay didn't push so hard for sellers to list low.
My impression though is these days most items are at set prices and sold by companies or experienced sellers. The days of the little seller listing things for auction hasn't passed but it is on the decline.
on 08-01-2022 09:59 AM
No disrespect to you 4channel, but is it necessary to include all the quotes in your replies? It can make it really hard to get through your posts sometimes. Maybe just quote the relevant bits? I have seen you post some interesting information, but it can be lost in the blocks of quotes. Maybe that's just your posting style, and that's fine, but as I said, it can be hard to read. So, often they are scrolled over.
on 08-01-2022 11:35 AM
@*sons_and_daughters* wrote:…….. 4channel,…………
………..I have seen you post some interesting information……..
This comment made me have a seizure 😑
on 08-01-2022 02:01 PM
@4channel wrote:
There should be a tick box for sellers when listing. The words by the box should say something like .. .. ..
"Be aware that listing an item at a low price may result in the item only selling for a low price. The transaction should be honored. Do you agree?
This may solve some issues.
Yeah, and to be doubly sure the seller will do it, there should be another tick-box directly underneath that prevents the listing from going live until it's ticked:
▣ Pinky promise?
It'd help if ebay stopped the messaging that low start prices attracts more bidders, but you can't stop people from being people with tick-boxes. Even if eBay booted every seller that backed out of a sale for being disappointed with the end price, do you know what would happen then?
People would start marking items as shipped and then play the "must have got lost in the post, here's a refund" card, when the buyer starts asking questions, wasting even more time (and potentially other opportunities) for said buyer.
The only real way to solve this issue is to get rid of auctions all together, or re-introduce reserves - at least that makes a clear statement to buyers up front that the seller will not go through with a sale unless the price reaches $X.
on 08-01-2022 02:08 PM