Leaving negative feedback

[lisa-jane2013]

Yesterday I left negative feeback for a seller. This morning I looked to see if they had responded and it had been removed., like I had never left it. I did'nt recieve any message from Ebay telling me it was removed or why.

I left negative feedback because I did'nt recieve my item, it was sent as registered post but marked as delivered to a suburb I don't live in. The seller has not responded to my messages or tried to help and I have lodged a complaint with Aust Post, (they have'nt got back to me, but apparently it is being investigated.) 

But I think the seller might have addressed it incorrectly, after looking at other feedback left for them. I dont know why it was lost, it was'nt valuable but I really wanted it.

The feedback I left was factual and honest. I did'nt abuse them or swear. just stated the facts. 

I know that sellers have the right to get negative feedback removed but do I have the right to get it reinstated?. I want people to know what sort of seller this person is. 

[davidc4430]

the usual thing to do when an item doesnt arrive is choose contact buyer from a drop down  list on the items order page, then click on the item didnt arrive, then select 'i want a refund' and lodge it.

leaving negative feedback wont get your money back.

[lisa-jane2013]

David I did that but they did'nt answer me.  

[*tippy*toes*]

I had negative feedback removed that stated the item didn't arrive. I also won the non arrival dispute as the tracking showed as delivered (I'm not your seller!). I didn't think they'd remove the feedback but they did. The item I sent was tracked to the buyers post office where they had a PO box. Every indication was that they had received the item.

If the tracking shows as delivered, I'm not sure there is much else you can do. I'm not even sure you will be successful with AP as the sender is usually the one that needs to raise the dispute for something that has been delivered incorrectly. Did you raise the dispute via the help page on the AP site, where you have to create a My Post account, or via their Facebook/Tweeter page?

[digital*ghost]

It sounds most likely that eBay removed it because the tracking showed the package as delivered - which I say because as a seller, I've had negatives removed in th past when I have been able to show eBay evidence that the comments were incorrect (I'm not saying you did receive the package, just that it sounds like since the tracking shows as delivered, eBay took this as enough evidence to contradict your statements. As an example of the kind of FB I've had removed, I had a buyer leave a neg saying they didn't receive a refund on an item that was lost in the post. That was untrue, and the refund was facilitated via eBay so they could look at the transaction and see it was refunded, so removed the neg). 

I'm guessing that you may need to show further evidence (that the package was misaddressed / not delivered to you) before eBay would consider reinstating the FB, which might be difficult to obtain but you may be able to get from Aus Post after their investigation. 

[lisa-jane2013]

I raised the dispute on the Australia Post website and created an account with them.  I have filed a paypal complaint, the seller escalated it and said the location listed on the tracking page is not the delivery address but the Australia post sorting address ? but it clearly states the sorting centre suburb , then says delivered to ....and names the suburb - which is ten minutes drive from where I live, you have to click on the tracking number and go to the Aust Post website to see that much information though. 

[lyndal1838]

Unfortunately ebay takes the view that if an item is delivered to within 30ks of your address it is considered delivered.

I am not sure that many people agree with them.

[lisa-jane2013]

LOL Aust Post are terrible are'nt they?. I read the sellers comment and though Duh!, don't you think I know what a sorting centre is.?They are lying and trying to mislead Paypal. But surely they are'nt that dumb. it was only a hairdye worth $15.00 but it's the principle of the matter. 

[phorum_junkie*]

Because of ebay's daft policy on what constitutes delivery it is always better to use Paypal for an item not received claim.  Had you gone through a Paypal claim and won before leaving feedback you would have had a better chance of it staying. Obviously the seller did all they could and should have been covered by Paypal if the delivery address on the parcel was the same as the delivery address in checkout. It being delivered to a different suburb to the one in the address would mean that Paypal should cover the refund cost so neither of you lost out.

The seller is a bit remiss in not chasing it up with AP as only the sender can make non delivery complaints unless they assign the right to the buyer.

[thecatspjs]

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@phorum_junkie* wrote:

Because of ebay's daft policy on what constitutes delivery it is always better to use Paypal for an item not received claim.  Had you gone through a Paypal claim and won before leaving feedback you would have had a better chance of it staying. Obviously the seller did all they could and should have been covered by Paypal if the delivery address on the parcel was the same as the delivery address in checkout. It being delivered to a different suburb to the one in the address would mean that Paypal should cover the refund cost so neither of you lost out.

The seller is a bit remiss in not chasing it up with AP as only the sender can make non delivery complaints unless they assign the right to the buyer.

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You are wrong.

The seller is not remiss for not chasing it up with AP

It is the addressee that needs to request an Australia Post investigation if it tracks as delivered.

"Items scanned as 'delivered'

The addressee should lodge a delivery issue enquiry if the item is showing in our track tool or via a track advice email as 'delivered' but has not been received."

Source: AP Website http://auspost.com.au/parcels-mail/missing-mail-items.html