Leaving negative feedback

[lisa-jane2013]

Yesterday I left negative feeback for a seller. This morning I looked to see if they had responded and it had been removed., like I had never left it. I did'nt recieve any message from Ebay telling me it was removed or why.

I left negative feedback because I did'nt recieve my item, it was sent as registered post but marked as delivered to a suburb I don't live in. The seller has not responded to my messages or tried to help and I have lodged a complaint with Aust Post, (they have'nt got back to me, but apparently it is being investigated.) 

But I think the seller might have addressed it incorrectly, after looking at other feedback left for them. I dont know why it was lost, it was'nt valuable but I really wanted it.

The feedback I left was factual and honest. I did'nt abuse them or swear. just stated the facts. 

I know that sellers have the right to get negative feedback removed but do I have the right to get it reinstated?. I want people to know what sort of seller this person is. 

[*tippy*toes*]

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@lisa-jane2013 wrote:

I raised the dispute on the Australia Post website and created an account with them.  I have filed a paypal complaint, the seller escalated it and said the location listed on the tracking page is not the delivery address but the Australia post sorting address ? but it clearly states the sorting centre suburb , then says delivered to ....and names the suburb - which is ten minutes drive from where I live, you have to click on the tracking number and go to the Aust Post website to see that much information though. 

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That's probably the best route to take. At the moment they are a bit slow responding to the online requests due to increased load from extra parcels and letters being sent in the lead up to Christmas. I lodged one last Thursday and really only got any correspondence today. They even rang me which was good. I should find out next week if the issue has been resolved.

If you are on Facebook, you could also mention your complaint on their page (make sure it has the blue tick). If you mention the case number of your complaint and a brief description, it can sometimes get them to look at it a bit quicker. Don't take the lead of a lot of the other posters on their page, they are clearly upset. I've found being calm and courteous gets better and often quicker results.........even though you really want to rant and rave like everyone else!

I can't remember if anyone else mentioned it, if you funded the PayPal payment with a credit or Visa debit card, you can always do a chargeback if you have no luck in the dispute process or seller.

Good luck with it all. Please come back and let us know how you get on.

[4green2000]

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@lisa-jane2013 wrote:

I raised the dispute on the Australia Post website and created an account with them.  I have filed a paypal complaint, the seller escalated it and said the location listed on the tracking page is not the delivery address but the Australia post sorting address ? but it clearly states the sorting centre suburb , then says delivered to ....and names the suburb - which is ten minutes drive from where I live, you have to click on the tracking number and go to the Aust Post website to see that much information though. 

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what if you go to the AU post site and copy (for proof) the delivery details suburb etc that it was delivered, were wrong and show ebay,paypal,seller and your post office? just a thought.

[lisa-jane2013]

Would'nt Paypal do that themselves though, as part of their investigation?  Unfortunately the seller did not do all they could but ignored my messages.  Thats the worst part of it, in reply to other negative and neutral feedback left for them they responded by saying - "if you had told us about the problem we could have helped you, we can't help if we don't know" What a load of rubbish - they don't care. I actually think they are enjoying this - getting one over me. 

[lyndal1838]

Do you seriously believe that ebay or paypal actually do any investigating before closing a dispute?

No such luck, or there would not be as many mistakes made as there are.

There is a never ending stream of members coming to the boards with stories like yours.

[whiznumber6]

I've had items get stuck in a sorting centre for extended periods - once the buyer contacts me and lets me know the item hasn't arrived, I do a tracking search. If the items appears stuck in a sorting centre, I immediately send the buyer a replacement item, and chase the missing item up with Australia Post (they've refunded me, and based the amount on my own estimate of the item's value - could be nicely rorted if you were of a mind to). 

Not responding is classless, at best.

[lyndal1838]

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@whiznumber6 wrote:

 Australia Post (they've refunded me, and based the amount on my own estimate of the item's value - could be nicely rorted if you were of a mind to). 

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You have been extremely lucky then.   Any time I have made any sort of claim on Australia Post for a missing/damaged parcel I have had to prove what it was and the price paid.

If it was an ebay item it was very easy...just produce the ebay invoice or copy of listing to prove the value.  Other items were not so easy unless you had a receipt of some sort.

[shepherdsrule]

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@lisa-jane2013 wrote:

Yesterday I left negative feeback for a seller. This morning I looked to see if they had responded and it had been removed., like I had never left it. I did'nt recieve any message from Ebay telling me it was removed or why.

I left negative feedback because I did'nt recieve my item, it was sent as registered post but marked as delivered to a suburb I don't live in. The seller has not responded to my messages or tried to help and I have lodged a complaint with Aust Post, (they have'nt got back to me, but apparently it is being investigated.) 

But I think the seller might have addressed it incorrectly, after looking at other feedback left for them. I dont know why it was lost, it was'nt valuable but I really wanted it.

The feedback I left was factual and honest. I did'nt abuse them or swear. just stated the facts. 

I know that sellers have the right to get negative feedback removed but do I have the right to get it reinstated?. I want people to know what sort of seller this person is. 

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How do you  know it was addressed incorrectly?

What sort of seller are you saying this is ?

You say you tried messaging the seller, did you give them time to respond before leaving the negative ?

For all the seller knows, they posted the item and all is well, not everyone is on the PC 24/7 - perhaps try ringing the seller??

[phorum_junkie*]

The addressee should lodge a delivery issue enquiry if the item is showing in our track tool or via a track advice email as 'delivered' but has not been received."

It shows as being delivered to the nearest depot, not to the buyer's address so the seller should pursue it as they paid to have the parcel delivered to a specific address.

[thecatspjs]

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@phorum_junkie* wrote:

The addressee should lodge a delivery issue enquiry if the item is showing in our track tool or via a track advice email as 'delivered' but has not been received."

It shows as being delivered to the nearest depot, not to the buyer's address so the seller should pursue it as they paid to have the parcel delivered to a specific address.

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It is a delivery issue enquiry regardless. 

Australia Post guidelines are pretty simple and clear. 

Sorry that you can't understand that.

[shepherdsrule]

I always thought the 'addressee' was the receiver and the 'addressor' the sender?