@dhufish05 wrote:
On the phone it was described to me as a catalogue error and that it has happend before. Ebay should honour the promise to be to provide a voucher. Realistically it should be for the price of 6 items to enable me to get 10 for the listed price I used.
The first two sentences are correct, the last one isn't.
I'll address that to start with - under Australian Consumer law, if there is a pricing error on an item, the merchant has two options; they can honour the advertised price, or they can withdraw the item from sale. They have no obligation, in any way, shape or form to sell the item at the advertised price, and they most definitely have no obligation to compensate a customer for not being able to buy the item at the advertised price if they opt to withdraw it.
eBay isn't even the merchant in this case, the issue is their fault, though, as I can see now how the confusion came about, but the voucher they have offered is purely a courtesy, it is not something they had any obligation to provide to you, so you're not in a position to be deciding how much the voucher "should" be, because at the end of the day, there is no "should" about the voucher at all, aside from eBay should follow through on their promise of providing it.
To understand how / why this happened (should you be so inclined), you need to understand how eBay are starting to group listings together that have the same product identifiers, similar to the way Amazon have a single listing for a specific product, and you have to click through to view the offerings from other sellers. Any listing that looks like the one in the screenshot, is a grouped listing being offered by multiple sellers, but eBay has far from perfected this format and the issue that you experienced has occurred a number of times.
A product identifier is a barcode or similar number that identifies a specific item to eBay, when a seller tells eBay what the product identifier is, they presume two listings that have the same one are, well, the same. Issues arise when one seller is offering 1 of said item, but another seller is offering 5, and don't differentiate the listing or item in any way, aside from the title, price etc. eBay should have accounted for this, and be able to handle it, but they didn't, and can't (advice to sellers who have items with a product identifier and choose to offer more than one in a listing, try using the "bundled" option, to indicate to eBay that there is more than one product being grouped together, I'm not 100% sure it will work, but this is how sellers on Amazon differentiate their listings from other seller's).
