Policy over Sensibility

[geoff1766]

In simply trying to communicate with a seller and requesting that additional photos be sent through, either via SMS or email, I've been banned for the next 7 days in sending any messages whatsoever. I attempted to discuss this with eBay support and the only thing I received was a lecture about my wrong doing. I clearly indicated that there was no malicious intent within the message, only to receive another lecture.

The arrogance of eBay is absolutely appalling and now I"m unable to communicate with the buyer and will not have the opportunity to bid for the item.

When policy overrules sensibility and then you add arrogance I seriously question the level of customer service from eBay. Extremely disappointing   

[twyngwyn]

you have to do it through eBay's messaging system now......new rules 😞

[kopenhagen5]

It's happening to many.

eBay have become strict with this policy and the Phillipine call centre has probably just been told by head office to adhere to it.

No exceptions. 

eBay messages now has the ability to attach photos.

I received a warning when a buyer questioned something earlier in the year and I wrote eBay a very stern professional letter.

A few days later I received an apology from eBay and nothing since on this topic even if a buyer now asks similar requests.

The chat seems to get other responders rather than the Phillipines on the phone.

I have found chat to be better.

[geoff1766]

Thank you for the reply and I now realise this, we always learn through our mistakes.

[geoff1766]

Thank you for your reply and agree that the call centre is just following a process, though very frustrating, I will try "chat" for any further issues with eBay
Once again thank you

[rwhi2669]

Hi.

I agree with kopes in regards to "live chat". I think ebay are available 24/7 with "live chat" and I always seem to have a much better resolution to my problem plus the fact that we are communicating in english both ways which makes it way easier to get your message across. Haven't used it for a while so it may have changed along with other things.

Cheers.

[*tippy*toes*]

Try speaking Tagalog, then you won't have any problems getting your point across.

[tazzieterror]

The live chat is good because you also get emailed a transcript afterwards as proof of what you've been told.

[tazzieterror]

Despite the new rules, I think eBay are still being somewhat selective with who they apply them to

I bought an item over the weekend, in a suburb not too far away.  Seller sent me an invoice, but I wrote back and asked if it might be possible to pickup (wasn't offered in the listing), which the seller was happy to accomodate.

I requested a new invoice with pickup as an option (so no postal fee), and they sent that through, but also included their phone number and address for me to collect from, so this is before I've paid for it.

As far as I know, nothing has happened to their account, and mine is still normal as well.

[brerrabbit585]

A bit over a week ago someone put their mobile phone number in a message to me and asked me to text them when I'd done a special listing for them. I could have been hit with a restriction if the bots had picked it up but I agree it must be hit and miss. Granted, she did say "when you've done the listing" but the bots wouldn't read that, they'd just pick up the number.