Policy over Sensibility

[geoff1766]

In simply trying to communicate with a seller and requesting that additional photos be sent through, either via SMS or email, I've been banned for the next 7 days in sending any messages whatsoever. I attempted to discuss this with eBay support and the only thing I received was a lecture about my wrong doing. I clearly indicated that there was no malicious intent within the message, only to receive another lecture.

The arrogance of eBay is absolutely appalling and now I"m unable to communicate with the buyer and will not have the opportunity to bid for the item.

When policy overrules sensibility and then you add arrogance I seriously question the level of customer service from eBay. Extremely disappointing   

[letscleanupmycupboards]

Is it the seller that gets the blame mostly? I had a seller try to send me a proof for approval to print a sticker. I've not yet purchased, it was just an enquiry. Anyway they said they attached it but it wasn't there so they sent their phone number in the message and also that their email address is in the listing. Which it is. So after sending and approving proofs they've instructed me to purchase via eBay and reference the email.

Hope eBay won't hold that against me as the seller has instigated it.