Postage changed...!?

[mollycrownmolly]

Hi everyone,

Can someone please help me? I've been watching an item with a buy it now or best offer option. It had free postage. So I made an offer and it was accepted. Then I got to pay this morning and suddenly the postage is $15! A ridiculous amount for the item anyway.

What on earth had happened? I've messaged the seller but I'm so confused. The listing still says free postage when you go back into it - what has happened?

Thanks!

[i-love-my-sheep]

Geez eBay are useless! Send them a screen shot of the ad and then a screenshot of the invoice and see what they say about that. Looking into it.....yeah right.

I like your feedback. It's very appropriate and straight to the point without making you seem like the baddie. Hopefully a feedback score of 66 and a defect against them might do some damage. I bet it doesn't though because people like that seem to be able to fly under the radar.

[jensmanchester-australia]

Selling on ebay is a minefield for inexperienced sellers - it is a very difficult site to navigate at the best of times.

This appears to be a new seller who doesn't understand how Best Offer works with regards to postage. I haven't used Best Offer for quite a while but in the past a message used to show saying something along the lines of - postage costs are not included with best offer. I am not sure whether that message still shows for sellers.

Knowing how difficult the site is to use I would never give a new seller negative feedback for what appears to be a misunderstanding of how the Best Offer process works.

Just as buyers make lots of mistakes so do sellers but unfortunately it is sellers who get penalised when they do.

[spacetomatoes]

I just sold an item and accepted the buyer's best offer for it.

On my 'Review and accept offer' screen, Ebay had a statement saying "Best offer is for the item(s) only".

So people could take it the wrong way 😮

[jensmanchester-australia]

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@spacetomatoes wrote:
I just sold an item and accepted the buyer's best offer for it.

On my 'Review and accept offer' screen, Ebay had a statement saying "Best offer is for the item(s) only".

So people could take it the wrong way 😮

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spacetomatoes - that is the statement I was thinking off and this seller would not be the first seller who has misinterpreted that statement from ebay.

[mollycrownmolly]

That's all well and good, but I referred this seller to the rules and after a few messages they stopped replying to me when they realised that I was not going to pay the postage. They then relisted the item. The transaction is still open. I have an open transaction that I cannot pay for, and the seller is clearly not willing to do anything about it. To me, regardless of experience, that is worthy of a negative feedback. 

[mollycrownmolly]

Okay, how do I request to cancel this transaction? eBay are doing nothing apparently and after three more messages the seller isn't replying. I can see how to do it if you're the one selling, but not from a buyers perspective. 

Thanks! 

[i-once-was-bump]

Everything the seller has listed is with Best Offer and Free Postage so they are going to end up in a lot of bother by refusing to accept they have made a mistake.

[i-love-my-sheep]

Molly, I wouldn't worry about a cancellation. Let the silly seller pay the fees twice on the item, including fees on the postage cost he gave you. Call it karma.

[mollycrownmolly]

OMG! They've opened an upaid item dispute against me, AND my negative feedback has been deleted. WHY?? It was the TRUTH. This is RIDICULOUS. If eBay DONT DO SOMETHING about this this is the last time I EVER use it. Such an absolute crock. I'm so annoyed right now. How can this prick get away with it???? 

[i-love-my-sheep]

I see no-one else replied to your message Molly, so better late than never. If this is your first and only strike, it won't affect your ability to buy. You need 2 strikes for that to happen. Once the case closes, I would RING eBay up and tell them exactly what happened, i.e buyer offered free postage, after purchase they added a postage cost, etc. They didn't send a cancellation request, they opened an unpaid dispute and now because the seller has violated policy, you have a strike and you would like it removed. They *should* remove it for you. I would also mention that all their other listings offer free postage, which will then have a postage cost added after sale.

Quote their own policy to them if they are being stubborn. Most of the CSO's have no idea of what the policies are, they just punch keywords into the computer and generate a reply, which isn't always the reply you need. Often it as nothing to do with the reason you called. I think I left the policy about not being able to add postage and handling charges to a free post item after it's been sold? If not, let me know and I'll find it for you again.

Good luck!