Proceed payment or not if there is no response from the seller

[merriamwbster]

Proceed payment or not if there is no response from the seller?

I accepted an offer looks very good from a seller in Sydney. New and high Laptop Specifications with lower market fair price. However, there is no response at all even I asked the seller a few questions. Should proceed payment or any other way I can get help?

Much appreciated.

[sugar249]

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@domino-710 wrote:

A seller is supposed to be professional about their dealings.

Accepting an offer or not - there is no reason for this seller to ignore any questions put forward by a buyer - at any time.

I

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So you are saying buyers don't need to act in a professional manner?  They committed to buy,  and as a consequence pay.

[merriamwbster]

Confirmed with EBay customer service, do not pay until I have response from the seller. Unless I have the response of the questions requested, I don’t need to pay and I won’t get a strike. Piece of mind!

[sandypebbles]

I would not put too much peace of mind in what eBay cs say, they simply type from pre-written scripts and you will likely get a different response if you were to ask a different cs

What is the item number on the listing?

[domino-710]

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@sugar249 wrote:

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@domino-710 wrote:

A seller is supposed to be professional about their dealings.

Accepting an offer or not - there is no reason for this seller to ignore any questions put forward by a buyer - at any time.

I

---

So you are saying buyers don't need to act in a professional manner?  They committed to buy,  and as a consequence pay.

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Indeed - I am.

What on this earth is a ' professional ' buyer - unless buying on behalf of their company or as a profession.

Pay - or if in doubt about the dubious behaviour of a seller - because you did commit to buy - take the hit.

Good grief.

[springyzone]

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@merriamwbster wrote:

Confirmed with EBay customer service, do not pay until I have response from the seller. Unless I have the response of the questions requested, I don’t need to pay and I won’t get a strike. Piece of mind!

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Merriam, it works like this.

A buyer can get a 'strike' if a seller reports them for non payment.

However, no one can see this strike. Not sellers, not you, not other customers.

It is in ebay's system, that is all.

It does not last forever either. Just 12 months.

The ONLY time it would affect you at all, or could affect you, is if you got 2 strikes within a short amount of time. In that case, some sellers (most definitely not all by any stretch of the imagination) have blocks in place to stop people with 2 or more strikes from bidding on their items.

You would only know this if you did bid and the system knocked you back. Even then, I am not sure it would tell you why as there are several reasons some buyers get a knock back eg being in an area the seller does not sell to.

Sometimes a buyer can get a strike removed. I did once, several years back, when I did not pick up an item as it was seriously not as described. It sounds as if ebay has guaranteed they would remove any strike the seller may attempt to give, unless the seller has been willing to reply to you. That is good news.

Do not be afraid of a strike though, one strike will not hurt you or your account.

A laptop is an important purchase and if you are only now discovering the seller is in China or the laptop isn't what you thought it was, under no circumstances go ahead with the deal. You don't have to.

[springyzone]

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@sugar249 wrote:

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@domino-710 wrote:

A seller is supposed to be professional about their dealings.

Accepting an offer or not - there is no reason for this seller to ignore any questions put forward by a buyer - at any time.

I

---

So you are saying buyers don't need to act in a professional manner?  They committed to buy,  and as a consequence pay.

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We don't live in a perfect world and there are exceptions to every rule.

Merriam has made a few mistakes that we regulars can see at a glance.

She didn't ask questions prior to purchase and I don't think she looked up seller location or feedback either. 

But merriam is very new to ebay & obviously nervous about her purchase.

A lot of newbies just don't have the experience to even know that item location & seller location are not one and the same thing. There are often several steps to get to feedback too. 

It wouldn't hurt her seller to answer the questions. Nothing puts the wind up me more than any company that doesn't reply. I recently sent an email to a travel company and had no reply in a week. After 10 days they replied, but they had lost my confidence and business. A seller needs to be more professional than a buyer, in most cases.

That doesn't mean that I support buyers who just bid and never pay. I know they are pains.

But people make mistakes or can be unsure of how things work. If a seller can help at all to clear up any confusion, that's good.

If a buyer finds that they have made a major mistake, it is just better they don't pay. The seller can open an ebay claim for non payment, that's the easiest solution. I don't know why any buyer should get double strikes though. One strike per transaction, the way ebay does it,  seems to be the logical way to me.

[i-once-was-bump]

What date and time did you accept the offer and what date and time did you ask the questions?