on 02-07-2021 10:49 AM - last edited on 02-07-2021 01:59 PM by gewens
Hi, I purchased a keyboard for my ipad on 08/03/2021 and after a while (14/6/2021) the item started to mistype keys etc. I sent the seller a message advising same and had no reply. I sent another message on 19/06/2021 and still have not had a reply. The keyboard is not not being recognised by Bluetooth and I cannot use it. I have since sent another message today and shall see what happens but do not believe it will be replied to.
I read the eBay policy and the 30 day period is over for money back. I cannot even leave feedback now. Surely this device would be still covered after not working in 3 months.
First time I have had a seller not respond to emails. I suspect the sellers ratings have been manipulated given my experience.
Is there anything else I can do, I pad via paypal but I did receive the item, it just does not wok anymore.
thanks
Solved! Go to Solution.
03-07-2021 10:07 AM - edited 03-07-2021 10:11 AM
Okay, here is what I would do. I'd open a case in paypal & I would simply state that you were sent a keyboard that was faulty.
I would not go into details about when the faults showed up & in fact if asked, I'd simply say that it looked fine on arrival but some of the keys were showing problems immediately you first started to use it, the situation has deteriorated even further and you have had no replies from the seller to your messages.
That would be your best bet for getting a refund. And no, it is not entirely honest.
But then again, these Chinese sellers are not entirely honest either. They often sell stuff they state has a warranty, knowing full well that Australian buyers haven't a hope of ever making a claim on said warranty.
There is a good reason these sellers can have a 100% feedback rating. First off, feedback rating is only for feedback over the last 12 months so any negs prior to that won't show in the %. You can still read them but you'd have to scroll back.
Secondly, feedback is only possible within 60 days. That means that there could be others like yourself who buy things that are fine for a while but break down after eg 90 or 150 etc days, well after the time for feedback has expired. The seller is ignoring you because they know your time to make an ebay claim has expired and they know you can't do anything, even if the item supposedly had a warranty.
I believe though that a person who has left feedback can give a follow up comment after this time, so if you gave it a positive originally, you can still go back and leave another comment under it. I would not do this yet though if you have a paypal claim open.
I don't know if a paypal claim will work but they do allow claims for up to 180 days so it is worth a try.
on 03-07-2021 09:22 PM
@gr8mate2 wrote:Hi, I purchased a keyboard for my ipad on 08/03/2021 and after a while (14/6/2021) the item started to mistype keys etc. [...] The keyboard is not not being recognised by Bluetooth and I cannot use it. [...]
I read the eBay policy and the 30 day period is over for money back. I cannot even leave feedback now. Surely this device would be still covered after not working in 3 months.
First time I have had a seller not respond to emails. [...]
[...] it just does not wok anymore.
g48mate2,
I'm replying to the main points, just to try and help you work out what expectations are reasonable and what may not be, and what remedies there are, and how to avoid similar problems in future.
You have a right to a properly working item. Buy one that has been manufactured to product specs under quality control. There is a huge difference between an item churned out unbranded/generic in a Chinese factory without any attempt to ensure that each componient is made to spec and of the raw materials that meet the requirements of the product, and an item manufactured in China for a company (i.e., it's made of the components specified, to the design specified, to the standard specified). They are not the same.
You can certainly snap up online bargains... some on eBay, some on websites by respected big box sellers in Australia. What you can't do is get something well and truly below RRP from a Chinese seller with the idea that you've cut out the middle man and that therefore you're getting the real deal at a substantially lower price. If the item price is too good to be true, be sceptical. Post on these boards for a second opinion if in doubt.
on 02-07-2021 11:02 AM
You need to open a dispute in Paypal's "Resolution Centre", but before you do sign up for Paypal's limited return postage offer or you will be paying all the return postage yourself.
https://www.paypal.com/au/webapps/mpp/returns
on 02-07-2021 11:29 AM
Thanks Padi, started the process now. Feel a bit ripped off. No replies from seller and they have 100% feedback?.
on 02-07-2021 11:38 AM
No worries, glad to help you out. When you look at their feedback it shows they are a Chinese registered seller, the delaying tactics used by a lot of them to take buyers past the eBay MBG cut-off are very common unfortunately, and a lot of buyers are then left out in the cold if they are unaware of Paypal's system. Also as you have found out they will often be able to take you past the feedback cutoff.
on 02-07-2021 11:44 AM
You bought from a Chinese seller. You have little, to no chance of having any resolution as they are a law unto themselves. Especially after nearly 4 months. You could try a PayPal dispute as mentioned, but the fact the item arrived in a working condition, could go against you. A PayPal dispute isn't a warranty. It's the only chance you have though.
In future, buy locally, especially when it comes to electronics. You are almost guaranteed to be burnt by buying from a Chinese seller.
on 02-07-2021 12:32 PM
As TP has said, you have no warranty on an item purchased from China.
You should lose a paypal claim, as it relates to the condition of the item at the time you received it.
on 02-07-2021 12:50 PM
I am interested by your comment ''I suspect the sellers ratings have been manipulated given my experience. '', just because your item has failed. On what basis do you make a comment about dishonesty on the part of the seller. and how do you suggest they manipulated it. You also have 100% feedback, from your comment do we assume you have manipulated that as well?
on 02-07-2021 01:19 PM
My comment was based on the lack of communication from the seller, if this is the way the seller responds to customers, I cannot see in any business operation how they would keep 100% feedback with that type of business communication. Take it how you want but that is my opinion. As far as my 100%, take that for what you will also, but I am not a SELLER only a buyer, so my feedback is only dependant on my payment and communication with the SELLER.
02-07-2021 01:23 PM - edited 02-07-2021 01:26 PM
Thanks to all for your insight into buying local, I should have known better but (I know) it looked like a great product and their feedback was 100% as I pointed out. I shall take all your advice on board and buy locally in future or from Amazon which I have had no issues before with returns. Thanks again.
on 02-07-2021 01:58 PM
As for communication with the seller.....
Did you ask your question in Chinese?
Too quick to judge - he may not understand English.